Casino Manager

Royal Caribbean Group; Comunidad de Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group seeks an experienced Casino Manager to lead the ship's Casino Department, oversee operations, and drive revenue while ensuring guest satisfaction and compliance with gaming regulations. You will manage a diverse team and coordinate with VIP guests to deliver premier service at sea.

The role requires strong leadership, cross-cultural communication, and strategic staff development to maintain high standards aboard a premier cruise line.

Formación

• 2–5 years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to manage the financial aspects of a casino operation, including expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
• Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
• Very strong management skills in a multicultural and dynamic environment.
• Very strong communication, problem solving, decision making, and interpersonal skills.
• Superior customer service, teambuilding and conflict resolution skills.
• Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
• Knowledge of basic accounting principles and customer service evaluation techniques.
• Knowledge of HR policies and managing international staff with coaching and disciplinary actions.

Responsabilidades

• Lead and manage the ship's Casino Department with focus on casino operations and revenue targets.
• Achieve established guest satisfaction targets and ensure compliance with gaming rules and regulations.
• Build and maintain relationships with Casino VIPs and ensure superior guest experiences.
• Direct performance management and development of Casino staff to meet business needs.

Conocimientos

Management skills

Communication skills

Problem solving

Interpersonal skills

Customer service

Teambuilding

Conflict resolution

Planning and organizing

Coaching and evaluating

Staffing and headcount management

Financial/revenue management

Educación

Bachelor's degree in hospitality management or related field

Herramientas

Computer software basics

Accounting principles basics

Descripción del empleo

Position Summary:

Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.

Hiring Requirements:

• Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
• Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
• Very strong management skills in a multicultural and dynamic environment
• Very strong communication, problem solving, decision making, and interpersonal skills
• Superior customer service, teambuilding and conflict resolution skills
• Strong planning, coaching, organizing, staffing, controlling, and evaluating skills
• Intermediate computer software skills required
• Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
• Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.