Night Cash Desk Supervisor

Royal Caribbean Group; Madrid; Presencial; EUR 35.000 - 48.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group is seeking a Cash Desk Manager to oversee a multinational team in a high-volume guest-facing environment. You will manage cash handling, reconciliation, and daily reporting while ensuring excellent service and compliance with policies.

The role requires supervisory experience, strong numerical skills, and proficiency with Excel and Word, along with the ability to communicate effectively with guests and shipboard staff.

Formación

• Minimum 1–2 years of supervisory cash handling experience in a customer contact role.
• Strong customer service skills and professional guest interaction.
• Ability to count chips and currency quickly and accurately.
• Proficient in Excel and Word; basic HR policy knowledge.
• Must be able to supervise an international team of cashiers.
• Completion of high school or equivalent preferred.

Responsabilidades

• Supervise a multinational team of cashiers in a high-volume environment.
• Ensure accurate cash handling, reconciliation, and reporting.
• Communicate tactfully with guests and department heads to resolve issues.
• Uphold disciplinary action processes through coaching and counseling.
• Maintain strong computer literacy and familiarity with standard software.

Conocimientos

Customer service

Communication

Team leadership

Cash handling

Coaching

Educación

High school diploma

Herramientas

Excel

Word

Coin counters

10-key adding machine

Descripción del empleo

Royal Caribbean Group is seeking a Cash Desk Manager to oversee a multinational team in a high-volume guest-facing environment. You will manage cash handling, reconciliation, and daily reporting while ensuring excellent service and compliance with policies.

The role requires supervisory experience, strong numerical skills, and proficiency with Excel and Word, along with the ability to communicate effectively with guests and shipboard staff.