Cash Desk Supervisor: Guest Experience & Team Leadership

Royal Caribbean Group; Lugo; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group is hiring a Cash Desk Manager in Lugo, Spain. The role involves supervising a cash handling team, ensuring accurate cash and chip counting, and delivering high-quality guest service on a shipboard operation based in Lugo, Kingdom of Spain (ES).

The position requires strong math, computer, and interpersonal skills, with experience in a supervisory cash-handling environment. Responsibilities include coaching staff, reconciling cash reports, and resolving guest issues while

Formación

• Minimum 1–2 years supervisory cash handling experience in a guest-facing role.
• Strong customer service skills with guests and colleagues.
• Ability to communicate tactfully with guests and department heads.
• Able to count chips and currency quickly and accurately.
• Capable of using basic software: Excel and Word.

Responsabilidades

• Supervise an international team of cashiers and coach staff.
• Count cash, coins, and reconcile reports accurately.
• Interact with guests to resolve issues and negotiate solutions.
• Maintain knowledge of cash handling policies and HR procedures.
• Ensure compliance with reconciliation and cash control processes.

Conocimientos

Cash handling supervision

Customer service

Communication

Leadership

Disciplinary action

Basic math

Excel navigation

Educación

High school diploma

Herramientas

Excel

Word

Descripción del empleo

Royal Caribbean Group is hiring a Cash Desk Manager in Lugo, Spain. The role involves supervising a cash handling team, ensuring accurate cash and chip counting, and delivering high-quality guest service on a shipboard operation based in Lugo, Kingdom of Spain (ES).

The position requires strong math, computer, and interpersonal skills, with experience in a supervisory cash-handling environment. Responsibilities include coaching staff, reconciling cash reports, and resolving guest issues while