Multilingual VIP Guest Relations & Front Desk Pro

Sani/Ikos Group; Estepona; Presencial; EUR 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accelerated growth path

Quality mentorship

Meal plan provided

Daily transportation

Descripción de la vacante

Sani/Ikos Group in Estepona, Spain, is seeking a Front Office and Guest Relations Agent for a 7-month seasonal assignment. You will greet guests, handle inquiries, assist VIP arrivals, and coordinate with other departments to ensure seamless service.

The ideal candidate speaks fluent English and a second language (Russian, German, or French), has hospitality software knowledge such as Opera or Fidelio, and holds a Hospitality or Tourism degree.

Formación

• Proven experience in a relevant position, preferably in a 5-star resort or hotel environment.
• Fluency in English and a second language (Russian, German, or French).
• Computer literacy and knowledge of hospitality software such as Opera or Fidelio.
• Degree or diploma in Hospitality or Tourism.

Responsabilidades

• Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay.
• Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally.
• VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches.
• Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service.
• Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve issues.
• Standards: Maintain lobby and guest areas in line with hotel presentation and service standards.

Conocimientos

Fluent English

Second language (Russian/German/French

Computer literacy

Hospitality software (Opera/Fidelio)

Strong communication

Educación

Hospitality/Tourism degree

Herramientas

Opera

Fidelio

Descripción del empleo

Sani/Ikos Group in Estepona, Spain, is seeking a Front Office and Guest Relations Agent for a 7-month seasonal assignment. You will greet guests, handle inquiries, assist VIP arrivals, and coordinate with other departments to ensure seamless service.

The ideal candidate speaks fluent English and a second language (Russian, German, or French), has hospitality software knowledge such as Opera or Fidelio, and holds a Hospitality or Tourism degree.