Receptionist

Mandarin Oriental Hotel Group Limited; Son Caliu; On-site; EUR 20,000 - 32,000; Full time

Job summary

Mandarin Oriental Punta Negra, Mallorca is seeking a Receptionist to join our Front Office team. You will be responsible for ensuring a flawless check-in and check-out process, delivering attentive service, and coordinating with housekeeping, maintenance, and concierge to guarantee guest satisfaction.

Based at Mandarin Oriental Punta Negra, Mallorca, you will manage guest records, handle payments and invoices, and respond to guest requests while upholding security standards and maintaining a

Qualifications

• Previous experience in the same role is preferred.
• Fluent English and Spanish; additional languages are a plus.
• Willingness to work in shifts (day, afternoon, night).
• Well-groomed appearance and professional demeanor.
• Basic IT skills and familiarity with PMS systems.

Responsibilities

• Ensure smooth check-in/check-out processes.
• Provide attentive service and address guest needs.
• Manage guest payments and invoices.
• Coordinate with housekeeping, maintenance, and concierge.
• Handle calls and emails; respond to guest requests.
• Maintain clean and welcoming reception area.
• Follow security procedures and protect personal data.
• Assist Front Office Manager with additional duties.

Skills

Communication skills

Bilingual English/Spanish

Shift work

IT basics

Tools

Opera PMS

Fidelio PMS

Microsoft Office

Windows OS

Job description

Mandarin Oriental Punta Negra, Mallorca is looking for a Receptionist to join our Front Office team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Receptionist, you will be responsible for ensuring a flawless check-in/check-out process.

As Receptionist, you will beresponsiblefor the following duties:

• Ensure smooth and efficient guest arrivals and departures.

• Provide attentive service and address guest needs throughout their stay.

• Handle reception‑related paperwork, booking systems, and guest records.

• Perform other tasks as assigned by the Front Office Manager.

• Answer calls and emails, provide information and assisting with guest requests.

• Communicate with housekeeping, maintenance, and concierge to ensure guest satisfaction.

• Manage guest payments, issue invoices, and handle billing inquiries.

• Follow hotel security procedures, including verifying guest identification and safeguarding personal data.

• Handle and resolve guest complaints or concerns in a professional and timely manner.

• Ensure the reception area is clean, welcoming, and organized.

• To perform any other reasonable duties as required by the Front Office Manager.

As Receptionist, weexpectfrom you:

Experience and education

• Previous experience in the same role is preferred.

Technical Skills

• Effective communication skills in English and Spanish (additional languages are a plus).

• Willingness and flexibility to work in shifts (day, afternoon, and night).

• Well‑groomed appearance, adhering to the hotel's grooming standards.

• Basic IT skills, with solid knowledge of Windows operating systems, Microsoft Office Suite (Excel, Word, Outlook).

• Familiarity of hotel management systems (e.g., HMS, Opera, Fidelio, or similar PMS)
• Legal authorization to work in Spain.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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