Bilingual Fashion Support Consultant (Spanish) – On-site

Concentrix; Barcelona; On-site; EUR 20,000 - 22,000; Full time

Job summary

Concentrix in Barcelona is seeking a Fashion Support Consultant (Spanish-speaking) to join our on-site team. You will help fashion brands by addressing customer inquiries via phone, email, chat, or other channels, ensuring timely resolution and satisfaction.

The role emphasizes bilingual Spanish and English, a customer-focused mindset, and the ability to log details, maintain product knowledge, and meet SLAs.

Qualifications

• Bilingual in Spanish and fluent in English.
• Customer service mindset with strong communication skills.
• Ability to log call details and meet SLA.
• Experience with fashion or retail support is a plus.

Responsibilities

• Handle incoming customer contacts via phone, email, chat, or alerts and resolve requests.
• Log call details into management systems and provide timely responses.
• Maintain product knowledge related to customer applications.
• Ensure contractual SLA is met and escalations are handled when needed.

Skills

Spanish

English

Tools

Windows

MS Office

Job description

Concentrix in Barcelona is seeking a Fashion Support Consultant (Spanish-speaking) to join our on-site team. You will help fashion brands by addressing customer inquiries via phone, email, chat, or other channels, ensuring timely resolution and satisfaction.

The role emphasizes bilingual Spanish and English, a customer-focused mindset, and the ability to log details, maintain product knowledge, and meet SLAs.