Customer Service Specialist | German & Polish (f/m/d)

Sitka Inc.; Bellprat; On-site; EUR 26,000 - 32,000; Full time

Job summary

We are seeking a Customer Service Specialist fluent in German, Polish and English to join Gore Medical Products Team in Barcelona. The role focuses on delivering high-quality customer service across languages within our Barcelona facility.

Responsibilities include end-to-end order fulfilment, logistics coordination with European partners, and handling invoices with our European Accounting Service Centre, while maintaining timely interactions with hospitals and clinics across Europe.

Qualifications

• Experience in customer service within an international environment.
• Fluent in German, Polish and English.
• Strong organizational and time-management skills.
• Ability to multi-task and adapt to different cultures.

Responsibilities

• Manage full order fulfilment process including emergency orders using ERP systems.
• Coordinate deliveries with European warehouse and process invoices with Accounting Service Centre.
• Provide customers with product and pricing information; interact with hospitals and clinics.
• Communicate effectively in required languages and align with country-specific processes.
• Suggest improvements to processes to raise service quality and efficiency.

Skills

German language

Polish language

English language

Customer service

Order processing

ERP usage

Tools

ERP software

Job description

Customer Service Specialist | German & Polish (f/m/d) Job Description Customer Service Specialist | German & Polish (f/m/d) Req Id: 2445 State/Province: Catalunya City: Barcelona Business: Gore Medical Products Category: Sales & Marketing Sub-Category: Customer Service Experience Level: Experienced Work Arrangement: On-site Posting Start Date: 10/21/26 Posting End Date: 11/20/26

About the Role

We are looking for a Customer Service Specialist fluent in German, Polish & English to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.

This position will be located at our facility in Barcelona.

Responsibilities

• Responsibility for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems
• Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
• Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
• Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
• Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service

Required Qualifications

• Proven Customer Service experience in an international environment.
• Proactive problem solver with flexibility and the ability to multi task.
• High attention to detail, as well as excellent organizational skills and time managerial skills.
• Ability to manage, organize and prioritize own workload
• Committed to quality and providing a professional and responsive customer experience, supporting Gore's business results.
• Open communication, resilient and impact aware.
• Flexibility to work in different teams, depending upon business needs.
• Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome.
• Fluent in German, Polish and English.

Desired Qualifications

What We Offer

Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for "profit-sharing". Learn more at gore.com/careers/benefits

Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

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About Gore

For over 65 years, Gore has improved lives through discovery, product innovation and rewarding careers for Associates. We push the boundaries of what's possible - not just through our products and technologies but also through individual growth and development.

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. Our Associates build on a rich history of innovation, upholding Gore's values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.