Customer Service Specialist | German (f/m/d)

Sitka Inc.; Bellprat; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Stock ownership plan

Profit-sharing opportunities

Job summary

Gore Medical Products in Barcelona seeks a Customer Service Specialist fluent in German and English to deliver high-quality support from our Barcelona facility. You will manage order fulfilment, assist with pricing inquiries, and liaise with European stakeholders to ensure smooth deliveries.

The role requires multi-laceted communication across cultures, strong problem-solving, and attention to detail, with a focus on continuous process improvements to boost efficiency and customer satisfaction.

Qualifications

• Proven customer service experience in an international environment.
• Proactive problem solver with flexibility and multitasking ability.
• High attention to detail and strong organizational/time management skills.
• Ability to manage, organize and prioritize own workload.
• Fluent in German and English.

Responsibilities

• Responsible for the entire order fulfilment process using ERP systems.
• Coordinate deliveries with European warehouse and process invoices with Accounting Service Centre.
• Provide customers with basic product and pricing information; daily interactions with hospitals/clinics.
• Communicate proficiently in German and English and engage across cultures.
• Suggest improvements to enhance efficiency and service quality.

Skills

German language

English language

Customer service

Multitasking

Attention to detail

Time management

Cross-cultural communication

Tools

ERP systems

eCommerce

Job description

Customer Service Specialist | German (f/m/d) Job Description Customer Service Specialist | German (f/m/d) Req Id: 2447 State/Province: Catalunya City: Barcelona Business: Gore Medical Products Category: Sales & Marketing Sub-Category: Customer Service Experience Level: Experienced Work Arrangement: On-site Posting Start Date: 10/21/26 Posting End Date: 11/20/26

About the Role

We are looking for a Customer Service Specialist fluent in German & English to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages. This position will be located at our facility in Barcelona.

Responsibilities

• Responsibility for the entire order fulfilment process - receiving and processing orders including emergency orders, using ERP systems
• Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
• Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
• Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
• Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service

Required Qualifications

• Proven Customer Service experience in an international environment.
• Proactive problem solver with flexibility and the ability to multi task.
• High attention to detail, as well as excellent organizational skills and time managerial skills.
• Ability to manage, organize and prioritize own workload
• Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results.
• Open communication, resilient and impact aware.
• Flexibility to work in different teams, depending upon business needs.
• Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome.
• Fluent in German and English.

Desired Qualifications

What We Offer

Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for "profit-sharing". Learn more at gore.com/careers/benefits

Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

About Gore

For over 65 years, Gore has improved lives through discovery, product innovation and rewarding careers for Associates. We push the boundaries of what's possible - not just through our products and technologies but also through individual growth and development.

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. Our Associates build on a rich history of innovation, upholding Gore’s values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.