Multilingual Credit Collections Specialist (Remote)

PPG; Rubí; Hybrid; EUR 28,000 - 38,000; Full time

Job summary

PPG Industries (UK) Limited procura um(a) Collections Specialist para maximizar cobranças e reduzir riscos de inadimplência. O papel envolve revisar contas, ligar para clientes, correspondência para pagamento, negociação de disputas e manter arquivos atualizados.

É exigida fluência em francês, alto nível de inglês e bom nível de espanhol, com foco em atendimento ao cliente, comunicação eficaz e habilidades analíticas.

Qualifications

• Be native in French, high level of English and good level of Spanish.
• Effective business writing and professional communication skills.
• Demonstrated effective customer service skills, preferably 1-2 years' experience in collections, including interaction with a large customer base.
• Strong communication, problem solving and analytical skills.
• Accounts Receivable knowledge/experience is a plus.
• Detail oriented.
• Knowledge of bank products/payment methods including Letters of Credit, bank guarantees, direct debits, credit cards, Bill of Exchange, Drafts, RIBA, Checks.
• Assertive and able to negotiate with business sales reps and interface with senior management.
• Self-starter, able to work individually.

Responsibilities

• Reviewing open accounts for collection efforts.
• Conduct collection calls to collect Accounts Receivables.
• Mail correspondence to customers to encourage payment of overdue receivables.
• Negotiate customer disputes to resolution and documents root cause.
• Develop relationships with internal/external customers.
• Maintain accurate collection files.
• Identify issues attributing to account delinquency and discuss them with the Credit Manager.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Participate in process improvement projects, and support other management directives as prescribed.

Skills

French (native)

English (advanced)

Spanish (básico)

Business writing

Customer service

Communication

Analytical skills

Accounts receivable

Detail oriented

Negotiation

Self-starter

Job description

PPG Industries (UK) Limited procura um(a) Collections Specialist para maximizar cobranças e reduzir riscos de inadimplência. O papel envolve revisar contas, ligar para clientes, correspondência para pagamento, negociação de disputas e manter arquivos atualizados.

É exigida fluência em francês, alto nível de inglês e bom nível de espanhol, com foco em atendimento ao cliente, comunicação eficaz e habilidades analíticas.