Credit Collector Germany

ManpowerGroup Talent Solutions; Rubí; Presencial; EUR 21.000 - 32.000; Jornada completa

Descripción de la vacante

PPG in Rubí, Spain seeks a German-speaking Credit Collector to join the EMEA team. The role handles credit and collection activities in German and France within an international environment.

Responsibilities include reviewing open accounts, making collection calls/emails, and coordinating with Credit Managers to manage delinquency. Fluent German, French, and English are required, with 1–2 years' credit & collections experience preferred.

Formación

• Fluent in German, French and English.
• 1–2 years in credit and collections.
• Strong communication, problem solving and analytical skills.
• Proficient with Excel.
• Accounts Receivable knowledge is a plus.
• Detail oriented and service minded.
• Excellent professional communication.

Responsabilidades

• Review open accounts for collection.
• Conduct collection calls and emails to collect Accounts Receivable.
• Negotiate disputes to resolution and document root causes.
• Develop relationships with internal/external customers.
• Identify issues contributing to delinquency and discuss with Credit Manager.
• Provide timely follow-up on payment arrangements.

Conocimientos

German

French

English

Herramientas

Excel

Descripción del empleo

Our Client, PPG, is looking for a German-speaking Credit Collector to join their EMEA team in Rubí. If you have experience in Credit & Collections, and enjoy working in an international environment, we would love to hear from you!

Mission:

To be a part of and handling the Credit and Collection activities in German and France

The focus is to review open accounts for collection, conduct collection calls and E-mails to collect Accounts Receivables, mail correspondence and telephone calls to customers to encourage payment of overdue receivables. Answering incoming calls to help customers understand their balance and due items.

Key Responsibilities:

All the below will be performed in cooperation with the Credit Managers for DACH.

Credit

• Follow local policy and EMEA Credit policy.
• Existing customer – review credit limit based on policy
• Manage blocked orders based on policy.
• Manage the customer credit risks followed by proactive actions and communications.
• Coordinate, update of Master data relevant for automated communication
• Help integrate any new business acquisitions or business extensions.

Collection

• Follow regular Dunning process.
• Reviewing open accounts in your own portfolio for collection efforts
• Conduct collection calls and E-mails to collect Accounts Receivables
• Mail correspondence to customers to encourage payment of overdue receivables.
• Negotiate customer disputes to resolution and documents root cause.
• Develop relationships with internal/external customers.
• Identify issues attributing to account delinquency and discuss them with the Credit Manager
• Review and monitor all applicable collection reports.
• Provide timely follow-up on payment arrangements.

Requirements:

• Be fluent in German, French and English.
• Preferably 1-2 years' experience in credit & collections, including interaction with a large customer base.
• Strong communication, problem solving and analytical skills.
• Good knowledge of the Excel.
• Accounts Receivable knowledge/experience is a plus.
• Detail oriented.
• Service minded and empathic.
• Effective business writing and professional communication skills.