Credit Collection Specialist

PPG Industries; Rubí; Hybrid; EUR 28,000 - 42,000; Full time

Job summary

PPG Industries is seeking a Collections Specialist to maximize collections and minimize bad debt risk. You will review open accounts, conduct collection calls, and mail correspondences to encourage payment.

The role requires native French, high English, and good Spanish, plus strong communication, problem solving, and AR knowledge. Ability to work in a hybrid model with in-person and Flexible Fridays is noted.

Qualifications

• Native French language required; high English and good Spanish accuracy.
• Strong business writing and professional communication skills.
• 1–2 years’ experience in collections preferred, with customer interactions.
• Strong communication, problem solving and analytical abilities.
• Accounts Receivable knowledge/experience is a plus.
• Detail oriented with accuracy in records.
• Familiarity with bank products and payment methods (LCs, guarantees, direct debits, cards, checks).
• Assertive negotiation with sales and senior management; ability to work independently.

Responsibilities

• Review open accounts for collection efforts.
• Conduct collection calls to recover AR.
• Mail correspondence to customers to encourage payment of overdue receivables.
• Negotiate disputes to resolution and document root cause.
• Develop relationships with internal/external customers.
• Maintain accurate collection files.

Skills

French (native)

English (advanced)

Spanish (good)

Business writing

Communication

Problem solving

Analytical thinking

Accounts Receivable knowledge

Detail oriented

Negotiation

Self-starter

Job description

As a Collections Specialist, you will perform any task related to maximizing collections and minimizing bad debt risk.

Key Responsibilities

• Reviewing open accounts for collection efforts
• Conduct collection calls to collect Accounts Receivables
• Mail correspondence to customers to encourage payment of overdue receivables
• Negotiate customer disputes to resolution and documents root cause
• Develop relationships with internal/external customers
• Maintain accurate collection files
• Identify issues attributing to account delinquency and discuss them with the Credit Manager
• Review and monitor assigned accounts and all applicable collection reports
• Provide timely follow-up on payment arrangements
• Participate in process improvement projects, and support other management directives as prescribed

Qualifications

• Be native in French, high level of English and good level of Spanish
• Effective business writing and professional communication skills
• Demonstrated effective customer service skills, preferably 1-2 years’ experience in collections, including interaction with a large customer base
• Strong communication, problem solving and analytical skills
• Accounts Receivable knowledge/experience is a plus
• Detail oriented
• Knowledge of bank products/payment methods including Letters of Credit, bank guarantees, direct debits, credit cards, Bill of Exchange, Drafts, RIBA, Checks
• Assertive and able to negotiate with business sales reps and interface with senior management
• Self-starter, able to work individually

How we work:

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more, visit www.ppg.com and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, movefastanddon’tstop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role, weidentifyproblems, takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPGprovidesequal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, genderidentityor expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan documents.Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process,so that we can do better today than yesterday.