MOD & Guest Experience Leader — Luxury Hotel Operations

Hospitaliti; Barcelona; On-site; EUR 60,000 - 90,000; Full time

Job summary

Hotel Arts Barcelona seeks a Property Manager on Duty to oversee property operations, ensuring top-tier hospitality and service. You will represent management in guest or property situations and manage guest flow in the lobby as part of the Guest Relations team.

The role emphasizes resolving guest issues, guiding departments, and maintaining standards across operations. Experience in guest services and a relevant degree are required, with opportunities in a renowned luxury setting.

Qualifications

• 4 years experience in guest services, front desk, housekeeping, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Responsibilities

• Oversees property operations to ensure hospitality and service quality.
• Represents property management in guest or property-related situations.
• Manages flow of questions and directs guests within the lobby.
• Serves as Guest Relations Manager and tracks service issues.
• Maintains relationship with all departments to support operations and goals.
• Communicates variations to established norms to departments promptly.
• Sends MOD reports to all departments daily.
• Implements corrective actions to improve guest satisfaction.
• Assists in HR activities and ensures safety and appearance standards.

Skills

Guest services

Front desk

Communication

Education

High school diploma or GED

2-year degree in Hospitality/Business

Job description

Hotel Arts Barcelona seeks a Property Manager on Duty to oversee property operations, ensuring top-tier hospitality and service. You will represent management in guest or property situations and manage guest flow in the lobby as part of the Guest Relations team.

The role emphasizes resolving guest issues, guiding departments, and maintaining standards across operations. Experience in guest services and a relevant degree are required, with opportunities in a renowned luxury setting.