Luxury Private Residence GM - Guest Experience & Operations

Utopia; Badalona; On-site; EUR 90,000 - 120,000; Full time

Job summary

Utopia in Badalona seeks a highly organized General Manager to oversee the operation of luxury private properties. You will manage maintenance, vendor contracts, seasonal staffing, and guest services to uphold impeccable standards.

This on-site role requires relocation if you are not based nearby. Strong English and Spanish skills are required, with 7+ years in senior operations and a hands-on approach to budgeting and guest experience.

Qualifications

• Proven experience as a General Manager or in a senior operations role (7+ years).
• Strong understanding of property maintenance, vendor management and facility operations.
• Excellent organizational and budgeting skills for multi-vendor contracts and seasonal workflows.
• High service orientation with discreet, professional, guest-focused mindset.
• Fluent in English and Spanish is mandatory for this role.
• Ability to work independently, solve problems under pressure, anticipate client needs.
• Familiarity with local compliance, safety regulations and contractor oversight in Spain.

Responsibilities

• Oversee maintenance and service activities to keep the property pristine year-round.
• Develop and manage seasonal operational plans for guest seasons and off-season care.
• Control annual budget, track expenses, vendor contracts and service quality.
• Lead vendors and seasonal staff (cleaning, gardening, pool, catering, security) to ensure high standards.
• Support guest stays by preparing the property before arrival and handling urgent needs.
• Ensure compliance with local regulations, permits and safety requirements.
• Provide regular reporting to ownership and suggest improvements to efficiency and guest experience.

Skills

General management

Vendor management

Budgeting

Staff coordination

Guest service

English & Spanish

Independent work

Compliance awareness

Job description

Utopia in Badalona seeks a highly organized General Manager to oversee the operation of luxury private properties. You will manage maintenance, vendor contracts, seasonal staffing, and guest services to uphold impeccable standards.

This on-site role requires relocation if you are not based nearby. Strong English and Spanish skills are required, with 7+ years in senior operations and a hands-on approach to budgeting and guest experience.