Duty Manager — Guest Experience & Operations

The Ritz-Carlton Hotel Company, L.L.C.; Barcelona; On-site; EUR 65,000 - 90,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Barcelona seeks a Manager on Duty to oversee property operations, ensuring excellence in hospitality and service. You will represent management, resolve guest and property issues, and guide staff in the lobby and guest relations.

This leadership role requires strong communication, cross-department collaboration, and the ability to respond promptly to guest feedback. A high school diploma or degree in hospitality with relevant experience is preferred.

Qualifications

• High school diploma or GED with 4 years experience in guest services/front desk/housekeeping or related area.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services/front desk/housekeeping or related area.

Responsibilities

• Maintains strong relationships with all departments to support property operations and goals.
• Communicates variations to established norms to the appropriate department in a timely manner.
• Sends MOD report copy to all departments daily.
• Strives to improve service performance.
• Ensures compliance with policies, standards and procedures.
• Emphasizes guest satisfaction in meetings and focuses on continuous improvement.

Education

High school diploma or GED; 4 years experience in guest services/front desk/housekeeping or related area

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services/front desk/housekeeping or related area

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Barcelona seeks a Manager on Duty to oversee property operations, ensuring excellence in hospitality and service. You will represent management, resolve guest and property issues, and guide staff in the lobby and guest relations.

This leadership role requires strong communication, cross-department collaboration, and the ability to respond promptly to guest feedback. A high school diploma or degree in hospitality with relevant experience is preferred.