Mandarin-Speaking Service Provider Operations Coordinator

JD.com Inc.; Madrid; Hybrid; EUR 28,000 - 42,000; Full time

Job summary

JINGDONG Logistics is seeking a Service Provider Operations Coordinator in Madrid to oversee third-party provider performance across its logistics and supply chain operations. You will develop onboarding strategies, manage SLAs and KPIs, and drive continuous improvements while collaborating with internal teams to ensure seamless service delivery.

The role requires 2+ years in SP management or logistics, strong negotiation and data-analysis skills, and fluency in Mandarin, English and Italian.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, or related field.
• Masters degree preferred for advanced roles.
• Minimum 2 years in service provider management, logistics operations, or supply chain roles.
• Proven negotiation, communication and interpersonal skills.
• Fluency in Mandarin, English and Italian is required.

Responsibilities

• Develop strategies for service provider selection, onboarding and performance management.
• Negotiate contracts and SLAs; manage KPIs with providers.
• Monitor provider performance against KPIs and SLAs; drive improvements.
• Conduct periodic performance reviews and business meetings with providers.
• Identify and resolve operational issues and disputes with providers promptly.
• Collaborate with internal teams to integrate provider operations seamlessly.
• Lead cost-optimization initiatives in provider engagement.
• Stay informed on best practices and tech changes in provider management.
• Prepare and present provider performance reports to senior management.
• Ensure compliance with regulations and company policies for provider operations.

Skills

Mandarin

English

Italian

Negotiation

Data analysis

Interpersonal skills

Communication

Education

Bachelor's degree in Logistics/Supply Chain/Business Admin

Master's degree preferred

Job description

JINGDONG Logistics is seeking a Service Provider Operations Coordinator in Madrid to oversee third-party provider performance across its logistics and supply chain operations. You will develop onboarding strategies, manage SLAs and KPIs, and drive continuous improvements while collaborating with internal teams to ensure seamless service delivery.

The role requires 2+ years in SP management or logistics, strong negotiation and data-analysis skills, and fluency in Mandarin, English and Italian.