Service Operations Coordinator: Drive Smooth Deliveries & KPIs

JING DONG DEVELOPMENT SPAIN SLU; Madrid; On-site; EUR 38,000 - 54,000; Full time

Job summary

JINGDONG Logistics is seeking a Service Operations Coordinator in Madrid to oversee workflows, coordinate cross-functional teams, and monitor KPIs ensuring timely service delivery. You will contribute to policy development, resolve complex inquiries, and maintain thorough records to support a high-quality customer experience.

Ideal candidates have a Bachelor's degree in business/ops and 1–3 years in related roles, with strong organizational and communication skills.

Qualifications

• Bachelor's degree in business/ops field required or related degree.
• 1–3 years in service operations, customer service, or coordinating role preferred.
• Strong organization, multitasking, and communication abilities.

Responsibilities

• Monitor and optimize service operation workflows and bottlenecks.
• Coordinate with internal teams to ensure timely service delivery.
• Track KPIs and generate regular management reports.
• Help develop and implement service operation policies and procedures.
• Handle complex inquiries and escalate appropriately.
• Maintain records of operations and customer interactions.

Skills

Organizational skills

Communication skills

CRM software familiarity

MS Office (Excel/Word/PowerPoint)

Education

Bachelor's degree in Business Administration, Operations Management, or related field

Tools

CRM systems

Microsoft Excel

Job description

JINGDONG Logistics is seeking a Service Operations Coordinator in Madrid to oversee workflows, coordinate cross-functional teams, and monitor KPIs ensuring timely service delivery. You will contribute to policy development, resolve complex inquiries, and maintain thorough records to support a high-quality customer experience.

Ideal candidates have a Bachelor's degree in business/ops and 1–3 years in related roles, with strong organizational and communication skills.