Málaga-Based English & French Customer Support Pro

Nordic Jobs Worldwide; Málaga; Vor Ort; EUR 18.000 - 28.000; Vollzeit

Zusammenfassung

WhatJobs Direct in Málaga, Andalusia, ES is seeking a dedicated multilingual Customer Support Specialist to join our team. This full-time office-based role focuses on delivering prompt, professional assistance to our diverse customer base and fostering strong relationships.

Ideal candidates will be fluent in English and French, have experience in customer-facing roles, and are detail-oriented team players committed to delivering excellent service from Málaga offices.

Qualifikationen

• High school diploma required; further education is a plus.
• Experience in a customer-facing role.
• Excellent proficiency in both written and spoken English and French.
• Strong verbal and written communication skills.
• Proficiency with common office software and CRM systems.
• Ability to work independently and as part of a team in Málaga.
• Exceptional problem-solving skills and a customer-centric mindset.
• High level of attention to detail.

Aufgaben

• Handle inquiries via phone, email and chat in English and French.
• Provide accurate information regarding services, products, and account matters.
• Diagnose and resolve customer issues in a timely and professional manner.
• Process customer requests, such as account updates or service changes.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with technical support and sales teams to address complex needs.
• Contribute to team goals by achieving performance targets for customer satisfaction and response times.
• Proactively identify opportunities to improve the customer experience.
• Follow communication protocols and company guidelines meticulously.

Kenntnisse

English

French

Multilingual

Communication skills

Team collaboration

Ausbildung

High School Diploma

Tools

CRM software

Office software

Jobbeschreibung

WhatJobs Direct in Málaga, Andalusia, ES is seeking a dedicated multilingual Customer Support Specialist to join our team. This full-time office-based role focuses on delivering prompt, professional assistance to our diverse customer base and fostering strong relationships.

Ideal candidates will be fluent in English and French, have experience in customer-facing roles, and are detail-oriented team players committed to delivering excellent service from Málaga offices.