Madrid Driver Ops Specialist: Impact & Automation

Flovi; Comunidad de Madrid; On-site; EUR 23,000 - 28,000; Full time

Job summary

Flovi is seeking a Driver Ops Specialist for Spain, based in Madrid. You will manage day-to-day of independent drivers on the Flovi platform, from registration to first gigs, and support ongoing operations with AI-driven improvements.

You will own cases end-to-end, monitor KPIs, and collaborate with Tech, Live Ops and Sales to improve the driver app and internal tools.

Your impact includes building scalable processes and delivering faster bookings and better service for customers.

Qualifications

• 1 to 3 years of experience in operations, customer support, logistics, mobility, marketplaces, business analysis or consulting.
• Strong problem-solving instincts and the ability to make quick decisions when things go wrong.
• Strong analytical skills: comfortable with data, dashboards and operational metrics.
• Business orientation and long-term thinking to scale improvements.
• Experience using AI tools and Google Sheets or Excel; automation interest.
• Fluent Spanish and English; right to work in Spain; based in Madrid.

Responsibilities

• Register and verify drivers: review documents and data, keeping registration flow moving.
• Activate new drivers: run information sessions and platform tutorials to reach first gig.
• Support the drivers: be the first point of contact via phone, chat and email.
• Own cases end to end: manage incidents with insurers, roadside assistance, traffic fines and expenses.
• Keep quality high: monitor compliance and customer satisfaction on relocations.
• Build the operation: map and improve Driver Ops Spain; use AI to automate steps.
• Turn data into decisions: keep KPIs and dashboards up to date; derive recommendations.
• Improve our technology: flag bottlenecks, test features, give feedback to Tech/Live Ops/Sales.

Skills

Driver registration

Account activation

Data analysis

AI tools

Google Sheets

Excel

Problem solving

Analytical skills

Ownership mindset

Continuous improvement

Communication

CRM experience

Spanish fluency

English fluency

Tools

AI tools

Google Sheets

Excel

Job description

Flovi is seeking a Driver Ops Specialist for Spain, based in Madrid. You will manage day-to-day of independent drivers on the Flovi platform, from registration to first gigs, and support ongoing operations with AI-driven improvements.

You will own cases end-to-end, monitor KPIs, and collaborate with Tech, Live Ops and Sales to improve the driver app and internal tools.

Your impact includes building scalable processes and delivering faster bookings and better service for customers.