Driver Operations Specialist, Madrid

Flovi; Comunidad de Madrid; On-site; EUR 23,000 - 28,000; Full time

Job summary

Flovi is seeking a Driver Ops Specialist for Spain, based in Madrid. You will manage day-to-day of independent drivers on the Flovi platform, from registration to first gigs, and support ongoing operations with AI-driven improvements.

You will own cases end-to-end, monitor KPIs, and collaborate with Tech, Live Ops and Sales to improve the driver app and internal tools.

Your impact includes building scalable processes and delivering faster bookings and better service for customers.

Qualifications

• 1 to 3 years of experience in operations, customer support, logistics, mobility, marketplaces, business analysis or consulting.
• Strong problem-solving instincts and the ability to make quick decisions when things go wrong.
• Strong analytical skills: comfortable with data, dashboards and operational metrics.
• Business orientation and long-term thinking to scale improvements.
• Experience using AI tools and Google Sheets or Excel; automation interest.
• Fluent Spanish and English; right to work in Spain; based in Madrid.

Responsibilities

• Register and verify drivers: review documents and data, keeping registration flow moving.
• Activate new drivers: run information sessions and platform tutorials to reach first gig.
• Support the drivers: be the first point of contact via phone, chat and email.
• Own cases end to end: manage incidents with insurers, roadside assistance, traffic fines and expenses.
• Keep quality high: monitor compliance and customer satisfaction on relocations.
• Build the operation: map and improve Driver Ops Spain; use AI to automate steps.
• Turn data into decisions: keep KPIs and dashboards up to date; derive recommendations.
• Improve our technology: flag bottlenecks, test features, give feedback to Tech/Live Ops/Sales.

Skills

Driver registration

Account activation

Data analysis

AI tools

Google Sheets

Excel

Problem solving

Analytical skills

Ownership mindset

Continuous improvement

Communication

CRM experience

Spanish fluency

English fluency

Tools

AI tools

Google Sheets

Excel

Job description

About the Role

As Driver Ops Specialist for Spain, based in our Madrid office, you will run the day-to-day of independent drivers on the Flovi platform: verifying registrations, activating accounts and making sure drivers have what they need to take their first gigs and keep going. You will report to the Driver Ops Manager for Spain.

This is a hands-on role at the centre of the operation. You will be the person drivers call when their registration gets stuck, the one who takes a new driver from sign-up to their first relocation, and the one who spots why ten drivers had the same problem this week and fixes it for the next hundred.

Alongside the day-to-day, the role carries real development responsibility. Over time, you will take on data analyses and improvement projects for the Driver Ops area, from finding the problem to recommending the solution. We are looking for someone who is comfortable with AI tools and would rather improve a process than repeat it fifty times.

What You'll Be Doing

• Register and verify drivers: Check documents and data against clear, objective criteria, and keep the registration flow moving without a backlog.

• Activate new drivers: Run information sessions and platform tutorials (bidding on gigs, accepting or declining them, self-billing) and help each driver get to their first gig.

• Support the drivers: Be their first point of contact by phone, chat and email, solve recurring issues, and make sure nobody is left waiting for an answer.

• Own cases end to end: Handle incidents with the insurer, roadside assistance and other parties, traffic fines and expense validation, from the first report to resolution.

• Keep quality high: Monitor quality standards, compliance with the platform's terms and customer satisfaction on completed relocations, and follow up when they are not met.

• Build the operation, not just run it: Map and improve how Driver Ops works in Spain, and use AI tools to take manual steps out of registration, reporting and case handling.

• Turn data into decisions: Keep the Driver Ops KPIs and dashboards up to date, find what moves them and bring clear recommendations.

• Improve our technology: Work with the Tech, Live Ops and Sales teams to flag bottlenecks in the driver app and our internal tools, test new features and give structured feedback.

Your Impact

In your first months, you will take ownership of driver registration and activation in Spain: applications reviewed on time, new drivers taking their first gigs, and drivers who know exactly who to call. Before your trial period ends, you will have delivered your first improvement project end to end.

Within six months, you will run the weekly Driver Ops reporting and lead your own analyses and improvement projects. Within the first year, you will lead strategic initiatives for Driver Ops in Spain: framing the problem, running the analysis, sizing the impact and bringing the recommendation. Your work will show up every week in more active drivers, faster bookings and better service for our customers.

Your success will be measured through active drivers on the platform, new drivers activated, how fast services get booked and customer satisfaction.

What We Need From You

You are practical, calm under pressure, and the kind of person who notices when something could be done better and then does something about it.

You bring:

• 1 to 3 years of experience in operations, customer support, logistics, mobility, marketplaces, business analysis or consulting.

• Strong problem-solving instincts and the ability to make good decisions quickly when something goes wrong.

• Strong analytical skills: you are comfortable with data, dashboards and operational metrics, and you turn them into conclusions that support decisions.

• Business orientation and long-term thinking: you understand how day-to-day operations drive results, and you propose improvements that scale.

• Good working command of AI tools and Google Sheets or Excel, and a real interest in automating repetitive work.

• Clear, confident communication with drivers, partners and internal teams.

• Reliable follow-through and sound prioritisation when several things need attention at once, guided by business impact.

• A strong ownership mentality: you take responsibility for outcomes, not just assigned tasks.

• A continuous improvement mindset, with the ability to identify operational bottlenecks and turn solutions into scalable processes.

• Fluent Spanish and English.

• The right to work full time in Spain, and being based in Madrid.

Nice to have: experience with a CRM (HubSpot or similar) or with high-volume phone work.

Why Flovi

Our mission is to take full responsibility for car logistics, so automotive companies can focus on their core business. Founded in 2008, Flovi is the leading car relocation service provider in the Nordics and operates in Finland, Sweden, Poland and Spain, with 800+ daily transfers and 400+ companies relying on us. In Spain, we are building the operation from our Madrid office, and you will see your work turn into results on the road every week.

Our culture is built on openness, courage, teamwork and positive energy. We communicate transparently, address challenges directly and take responsibility for our decisions. Hierarchy is low and decision-makers are accessible. We combine standardised core processes with smart local adaptation to build solutions that scale.

What We Offer

• A hands-on role at the centre of the Spanish operation, where your decisions are visible the same day.

• Real scope to improve how the work is done, not just execute it.

• Direct collaboration with the Spain leadership team and central expert teams.

• A trust-based working environment with a low-ego, high-impact culture.

• Clear growth opportunities as the Spanish operation and the wider company expand.

• Salary: EUR 25,000 gross per year plus monthly variable pay, based on the team reaching its monthly KPIs.

• Contract: Full-time and permanent.

• Location and working model: Our Madrid office, with 1 remote day per week after the trial period.

• Start date: December 2026.

Recruitment Process

Our process includes a short phone call, a competency-based interview with a practical case, and a final conversation. Both interviews take place in person at our Madrid office. We aim for transparency and efficient communication throughout.