Madrid-Based Global Multinational Claims Hub Specialist (P&C)

Axa España; Madrid; On-site; EUR 70,000 - 110,000; Full time

Job summary

AXA XL in Madrid seeks a Multinational Claims Hub Specialist (P&C) to manage a portfolio of network partners, ensure performance and compliance, and handle large loss strategies. The role requires fluent English and Spanish, collaboration with claim managers, and a proactive, client‑focused approach in a multicultural environment.

You will report to the Multinational Claims Hub Manager and contribute to governance, risk assessments, and improving operational efficiency while engaging with global

Qualifications

• Experience handling Property & Casualty claims across jurisdictions.
• Fluency in English and Spanish; other languages a plus.
• Strong cross-functional collaboration and communication skills.
• Results-driven with ability to meet program milestones and deliver results.
• Client-focused with a collaborative communication style.
• Thrives in a multicultural and complex setting.

Responsibilities

• Manage a portfolio of Multinational Network Partners, ensuring performance and compliance.
• Handle approval requests for claims exceeding the authority limits of network partners.
• Collaborate with Claim Managers and Practice Leaders to optimize claim outcomes, determine the engagement of external vendors, and develop strategic plans for large losses.
• Improve operational efficiency by implementing best practices and governance policies.
• Support global risk assessments for Network Partners (annual NP and overall NP).
• When needed, participate in NP surveys, virtual visits, and governance/engagment meetings.
• Remediate service quality and operational issues promptly to support a client-focused culture.
• Foster collaboration between Network Partner hubs and producing offices.
• Engage with stakeholders internally and externally, including Network Partner Management Centres and global functions, for relationship management.
• You will report to the Multinational Claims Hub Manager.

Skills

P&C claims

Multijurisdictional experience

Cross-functional collaboration

English proficiency

Spanish proficiency

Client-focused

Multicultural environment

Job description

AXA XL in Madrid seeks a Multinational Claims Hub Specialist (P&C) to manage a portfolio of network partners, ensure performance and compliance, and handle large loss strategies. The role requires fluent English and Spanish, collaboration with claim managers, and a proactive, client‑focused approach in a multicultural environment.

You will report to the Multinational Claims Hub Manager and contribute to governance, risk assessments, and improving operational efficiency while engaging with global