Multinational Claims Hub Specialist

AXA Group; Madrid; Presencial; EUR 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Diversity programs

Community volunteering

Descripción de la vacante

AXA XL, the P&C and specialty risk division of AXA, seeks a Multinational Claims Hub Specialist in Madrid. You will manage multinational network partners, oversee complex P&C claims across jurisdictions, and collaborate with Claims Managers to optimize outcomes.

You will report to the Multinational Claims Hub Manager and contribute to governance, performance, and client-focused service across AXA XL’s global platform.

Formación

• Proven experience handling Property & Casualty claims of various sizes across multiple jurisdictions.
• Excellent written and spoken English and Spanish; other languages a plus.
• Proven ability of cross-functional collaboration, engagement, and communication skills.
• Results-driven, capable of meeting program milestones and delivering results.
• Client-focused, with a collaborative communication style.
• Eager to learn, develop, and grow within a professional claims environment.
• Ability to thrive in a multicultural and complex setting.

Responsabilidades

• Manage a portfolio of Multinational Network Partners, ensuring performance and compliance.
• Handle approval requests for claims exceeding the authority limits of network partners.
• Collaborate with Claim Managers and Practice Leaders to optimize claim outcomes, determine engagement of external vendors, and develop strategic plans for large losses.
• Improve operational efficiency by implementing best practices and governance policies.
• Support global risk assessments for Network Partners (annual NP and overall NP).
• When needed, participate in NP surveys, virtual visits, and governance/engagement meetings.
• Remediate service quality and operational issues promptly to support a client-focused culture.
• Foster collaboration between Network Partner hubs and producing offices.
• Engage with stakeholders internally and externally, including Network Partner Management Centres and global functions, for relationship management.

Conocimientos

P&C claims

English & Spanish

Cross-functional collaboration

Client-focused

Multinational experience

Descripción del empleo

Multinational Claims Hub Specialist (P&C)

Madrid, Spain

XL Insurance Company SE (XLICSE), a wholly owned subsidiary of AXA XL, offers the primary insurance platform for AXA XL. It operates globally through an international network of branches, subsidiaries, and third‑party fronting partners.

Multinational Solutions/programs are at the core of AXA XL's strategy, they are managed within local claims teams or by AXA XL's network partners. You will be part of the Multinational Claims Hub, responsible for managing network and associated claims on different jurisdictions and differing values.

This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime.

What you'll be DOING

What will your essential responsibilities include?

• Manage a portfolio of Multinational Network Partners, ensuring performance and compliance.
• Handle approval requests for claims exceeding the authority limits of network partners.
• Collaborate with Claim Managers and Practice Leaders to optimize claim outcomes, determine the engagement of external vendors, and develop strategic plans for large losses.
• Improve operational efficiency by implementing best practices and governance policies.
• Support global risk assessments for Network Partners (annual NP and overall NP).
• When needed, participate in NP surveys, virtual visits, and governance/engagement meetings.
• Remediate service quality and operational issues promptly to support a client-focused culture.
• Foster collaboration between Network Partner hubs and producing offices.
• Engage with stakeholders internally and externally, including Network Partner Management Centres and global functions, for relationship management.

You will report to the Multinational Claims Hub Manager.

What you will BRING

We're looking for someone who has these abilities and skills:

• Proven experience handling Property & Casualty claims of various sizes across multiple jurisdictions.
• Excellent written and spoken English and Spanish; other languages a plus.
• Proven ability of cross-functional collaboration, engagement, and communication skills.
• Results-driven, capable of meeting program milestones and delivering results.
• Client-focused, with a collaborative communication style.
• Eager to learn, develop, and grow within a professional claims environment.
• Ability to thrive in a multicultural and complex setting.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023‑26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see axaxl.com/sustainability.