Spain Claims Manager - Global Process Lead

Inshared; Madrid; Hybrid; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Flexible hybrid work model

Good work-life balance

Team events and activities

Job summary

Inshared is seeking a Claims Manager in Madrid to optimize claims handling across Spain, working closely with DEKRA. This role focuses on maintaining high standards and ensuring customer satisfaction while managing relationships and processes. Candidates should have a minimum of 8 years in the Spanish insurance industry and strong communication skills in both Spanish and English.

Enjoy a hybrid job arrangement with a focus on work-life balance, part-time from home, and occasional meetings in the Netherlands.

Qualifications

• Minimum 8 years of experience in claims handling within the Spanish insurance industry.
• In-depth knowledge of Spanish insurance laws and regulations.
• Fluent in Spanish and English, both written and spoken.

Responsibilities

• Manage relationships with DEKRA, ensuring compliance with quality standards.
• Optimize processes to improve claims handling and customer satisfaction.
• Develop guidelines aligned with Dutch processes.
• Ensure transparency and fairness in claims processing.
• Decide on strategies for handling major claims and assess financial impacts.
• Manage payment processes and approve transactions.

Skills

Claims handling experience

Strong communication skills

Negotiation skills

Knowledge of Spanish law

Vendor management experience

Education

Insurance-related studies

Job description

Inshared is seeking a Claims Manager in Madrid to optimize claims handling across Spain, working closely with DEKRA. This role focuses on maintaining high standards and ensuring customer satisfaction while managing relationships and processes. Candidates should have a minimum of 8 years in the Spanish insurance industry and strong communication skills in both Spanish and English.

Enjoy a hybrid job arrangement with a focus on work-life balance, part-time from home, and occasional meetings in the Netherlands.