Global Multinational Claims Hub Specialist

AXA; Madrid; On-site; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangements

Diversity programs

Community volunteering

Job summary

AXA XL, the P&C and specialty risk division of AXA, seeks a Multinational Claims Hub Specialist in Madrid. You will manage multinational network partners, oversee complex P&C claims across jurisdictions, and collaborate with Claims Managers to optimize outcomes.

You will report to the Multinational Claims Hub Manager and contribute to governance, performance, and client-focused service across AXA XL’s global platform.

Qualifications

• Proven experience handling Property & Casualty claims of various sizes across multiple jurisdictions.
• Excellent written and spoken English and Spanish; other languages a plus.
• Proven ability of cross-functional collaboration, engagement, and communication skills.
• Results-driven, capable of meeting program milestones and delivering results.
• Client-focused, with a collaborative communication style.
• Eager to learn, develop, and grow within a professional claims environment.
• Ability to thrive in a multicultural and complex setting.

Responsibilities

• Manage a portfolio of Multinational Network Partners, ensuring performance and compliance.
• Handle approval requests for claims exceeding the authority limits of network partners.
• Collaborate with Claim Managers and Practice Leaders to optimize claim outcomes, determine engagement of external vendors, and develop strategic plans for large losses.
• Improve operational efficiency by implementing best practices and governance policies.
• Support global risk assessments for Network Partners (annual NP and overall NP).
• When needed, participate in NP surveys, virtual visits, and governance/engagement meetings.
• Remediate service quality and operational issues promptly to support a client-focused culture.
• Foster collaboration between Network Partner hubs and producing offices.
• Engage with stakeholders internally and externally, including Network Partner Management Centres and global functions, for relationship management.

Skills

P&C claims

English & Spanish

Cross-functional collaboration

Client-focused

Multinational experience

Job description

AXA XL, the P&C and specialty risk division of AXA, seeks a Multinational Claims Hub Specialist in Madrid. You will manage multinational network partners, oversee complex P&C claims across jurisdictions, and collaborate with Claims Managers to optimize outcomes.

You will report to the Multinational Claims Hub Manager and contribute to governance, performance, and client-focused service across AXA XL’s global platform.