Hybrid Desktop Support Analyst (Windows/macOS)

Morningstar; Madrid; Hybrid; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus 5%

Job summary

Morningstar Europe Ltd is seeking an Employee Technology Support Analyst to join the European Desktop Support team in Madrid. You will provide desktop support for approximately 650 users across 13 EMEA offices, handling incident management, imaging, asset management, and AV room support.

The role requires strong customer service, teamwork and ITIL-based knowledge, with a hybrid work model (4 days in-office). Morningstar offers a range of benefits and development opportunities.

Qualifications

• Experience supporting Windows 10 Enterprise and macOS environments.
• Strong customer service and troubleshooting skills.
• Ability to manage time and deadlines and work independently.
• Familiarity with ITIL processes.

Responsibilities

• Incident management – diagnose, resolve and close incidents. Desktop support may be provided in person or remotely.
• Work to identify opportunities to improve or enhance support activities.
• Provide first class customer service to Morningstar’s employees.
• Resolve and own technical problems until resolution.
• Escalate to management/senior engineers as required.
• Support of desktop environments (Windows and macOS), mobile devices and core applications.
• Imaging and installation of workstations.
• Maintain asset management database.
• Support of audio visual services and systems in our meeting rooms, including video conferencing, audio conferencing, web conferencing, projectors, Crestron controllers, Apple TV, Barco Clickshare and Zoom Rooms technology.
• Collaborate with more experienced technicians to solve complex computer and network connectivity problems.
• Serves as a technical resource on projects as required.
• Develop process and support documentation.
• Provide training, guidance and technical assistance where necessary to other technical support staff.

Skills

Excellent customer service skills

Flexible attitude to meet deadlines

Strong interpersonal and communication

Ability to work independently and in a

Education

ITIL Foundation v3 Certificate in IT Service Management

Tools

Windows 10 Enterprise

MacOS

Active Directory

Microsoft Office 365

Symantec Endpoint Protection

JAMF Pro

SCCM

RSA SecurID

Exchange 2010/O365

Job description

Morningstar Europe Ltd is seeking an Employee Technology Support Analyst to join the European Desktop Support team in Madrid. You will provide desktop support for approximately 650 users across 13 EMEA offices, handling incident management, imaging, asset management, and AV room support.

The role requires strong customer service, teamwork and ITIL-based knowledge, with a hybrid work model (4 days in-office). Morningstar offers a range of benefits and development opportunities.