Luxury Store Manager — Elevate Client Experience & Growth

Valentino; Madrid; On-site; EUR 45,000 - 65,000; Full time

Job summary

Maison Valentino is seeking a Store Manager who will act as the key brand representative, embodying Valentino values and ensuring an exceptional client experience from preparation to retention. You will lead the store team to achieve sales targets and operational excellence while collaborating with headquarters functions.

This role emphasizes client engagement, KPI-driven performance, and a strong focus on delivering a seamless brand experience across all touchpoints.

Responsibilities

• Drive the store's overall sales performance by setting team sales targets and strategies aiming to increase the store productivity.
• Ensure the store team has a clear understanding of the correlation between every step of the client experience and associated KPIs. Analyze KPI data to identify trends and opportunities, creating action plans to enhance performance.
• Client Engagement: Implement strategies to develop and retain existing clients while recruiting new and potential ones. Create and implement bespoke engagement strategies tailored to different cl

Job description

Maison Valentino is seeking a Store Manager who will act as the key brand representative, embodying Valentino values and ensuring an exceptional client experience from preparation to retention. You will lead the store team to achieve sales targets and operational excellence while collaborating with headquarters functions.

This role emphasizes client engagement, KPI-driven performance, and a strong focus on delivering a seamless brand experience across all touchpoints.