Stock Keeper - La Roca

Sabceducation; Santa Agnès de Malanyanes; On-site; EUR 24,000 - 32,000; Full time

Job summary

Maison Valentino is seeking a detail-oriented Store Operations Associate to support the sales team with efficient back-end tasks and stock management. You will participate in replenishment, cycle counts, and inventory audits while assisting with after-sales activities to ensure customer satisfaction.

The role emphasizes collaboration with store management and daily execution of stock-flow processes to maintain exceptional client experiences.

Qualifications

• Operational efficiency in back-end processes supporting sales teams.
• Strong inventory management and stock-reconciliation discipline.
• Attention to detail to prevent stock losses and damages.
• Client-centric support to ensure excellent service post-sale.

Responsibilities

• Execute stock and replenishment tasks to support sales flow.
• Conduct regular stock counts and audit movements for accuracy.
• Assist in back-end processes to enable smooth store operations.
• Manage returns, exchanges, and after-sales procedures with care.
• Collaborate with store managers on orders for non-core materials.

Skills

Inventory management

Store operations

Loss prevention

Customer service

Tools

SAP

PRISM

After Sales App

Smart XP

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

JOB MISSION

Execute operational tasks in full compliance with Valentino’s guidelines and support the sale team with all back-end activities facilitating the sale process

STOCK EFFICIENCY AND PRODUCT FLOWS

• Maintain efficient organization of sellable and non sellable products in the store
• Provide support to the Sales Teams, ensuring efficient and fast replenishment of merchandise on the shop floor
• Support the Store Managers with orders of no-core material (stationary, packaging, uniforms, etc.)
• Process deliveries and transfers within the due dates to support sales and client experience
• Process omnichannel ship-from store orders (when applicable)
• Manage the stock activities by leveraging on the company tools and systems (SAP, Smart XP, PRISM, SAP, After Sales App etc.).

INVENTORY

• Conduct regular cycle counts and annual stock-takes to maintain accurate inventory records
• Track reconciliation of stock discrepancies to be performed, promptly reporting any stock loss, thefts cases and unusual stock adjustment cases for approval
• Perform regular audits of stock movements (ex. stolen merchandise, negatives on hand, in-transit, on-consignment, on hold, repairs, damaged, uniforms etc.)
• Support the Store Manager in the implementation of Loss Prevention policies and in managing potential challenges

BEFORE AND AFTER SALES PRODUCT MANAGEMENT

• Implement solid control over merchandise promptly identifying defective or damaged items
• Ensure proper product handling and care to avoid damages and missed sales opportunities
• Assist Colleagues in managing after sales processes (client returns, repairs, complaints etc.) ensuring the utmost client care.

CORE COMPETENCIES

• Operational Efficiency: High standard in executing back-end processes to support sales teams and enhance store performance.
• Inventory Management: Strong ability to maintain accurate inventory records through regular audits, stock-takes, and efficient reconciliation of discrepancies.
• Detail Orientation and Quality Control: Precision in handling products, ensuring adherence to quality standards, and proactively addressing defective or damaged items.
• Client-Centric Support: Flexibility to promptly support front of house colleagues to deliver exceptional client service.
• Collaborative Support: Ability to effectively collaborate with sales teams and management, ensuring smooth product flows and high-quality client care during after-sales processes.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.