Store Brand Leader & Growth Coach

Prada Group; Madrid; Presencial; EUR 42.000 - 70.000; Jornada completa

Descripción de la vacante

Prada Group in Madrid seeks a Team Manager who acts as Brand Ambassador and business leader, translating the Brand philosophy to the local market, the Store team and clients. You drive store performance and ensure excellent client experience on the sales floor, leading by example.

You coach and develop your team, managing operations, achieving targets and fostering omni‑channel and private appointment initiatives to increase loyalty and spend.

Responsabilidades

• Drive Store Team to exceed Financial targets and maximize sales performances
• Propose and develop action plans, through careful analysis of performance
• Drive the Store team to exceed their KPI targets, including cross selling and up selling among product categories
• Represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients and building loyal relationships with the brand
• Be present on the sales floor, ensuring highest standard of approach and service to Clients
• Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business
• Foster the E_commerce channel development through a timely response to orders received, always delivering a high standard of service
• Meet store operating budgets by monitoring store expenses
• Provide effective product feedback based on store needs, and participate in the buying session when requested
• Place the Client above all, leading by example to create a welcoming environment and to ensure the Team strives to meet their every need and request
• Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences
• Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Brand Selling Ceremony”
• Seamlessly manage the store’s local VIC’s, proposing the most appropriate and tailored actions to develop their loyalty and spend
• In partnership with other corporate functions, implement clienteling initiatives and events, securing Client loyalty and increasing Client spending
• Proactively identify opportunities to gain new Clients in order to grow store sales
• Foster a strong private appointment culture among the team
• Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
• Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
• Cooperate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client
• Guarantee excellence in standards and service during store events
• Propose opportunities for local events in partnership with local Stakeholders and Influencers

Conocimientos

Team leadership

Sales leadership

Client service

Coaching

Training

Communication

Herramientas

POS systems

Descripción del empleo

Prada Group in Madrid seeks a Team Manager who acts as Brand Ambassador and business leader, translating the Brand philosophy to the local market, the Store team and clients. You drive store performance and ensure excellent client experience on the sales floor, leading by example.

You coach and develop your team, managing operations, achieving targets and fostering omni‑channel and private appointment initiatives to increase loyalty and spend.