Luxury Concierge: Personalized Guest Experience

The Bicester Collection; la Roca del Vallès; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

The Bicester Collection is recruiting a Concierge for La Roca Village, Barcelona area. You will welcome guests with warmth and expertise, offering personalised guidance to enhance their Village visit and spend.

A successful candidate will combine charm with precise service delivery in a premium retail and hospitality environment. You will anticipate needs, manage bookings and premium services, and help resolve guest concerns to ensure memorable experiences in a dynamic, evolving destination just

Formación

• Experience in concierge or luxury hospitality settings.
• Ability to anticipate guest needs with discretion.
• Experience handling bookings and premium services.
• Fluency in English and local language; additional languages helpful.

Responsabilidades

• Deliver a warm, informed welcome to guests and tailor recommendations.
• Provide accurate service delivery and safe, consistent guest support.
• Capture guest feedback and resolve concerns to improve the Village experience.

Conocimientos

Concierge experience

Luxury hospitality

Premium retail

Multilingual communication

Descripción del empleo

The Bicester Collection is recruiting a Concierge for La Roca Village, Barcelona area. You will welcome guests with warmth and expertise, offering personalised guidance to enhance their Village visit and spend.

A successful candidate will combine charm with precise service delivery in a premium retail and hospitality environment. You will anticipate needs, manage bookings and premium services, and help resolve guest concerns to ensure memorable experiences in a dynamic, evolving destination just