Luxury Private Client Concierge & Events Coordinator

The Bicester Village Shopping Collection; la Roca del Vallès; Presencial; EUR 40.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Birthday leave

Employee discounts

Private medical and dental cover

Referral bonuses

Descripción de la vacante

The Bicester Village Shopping Collection at La Roca Village in Spain is seeking a Private Clienteling Coordinator to deliver highly personalised experiences for our valued guests.

You will work closely with Private Client Services, Personal Shopping, Hospitality and Concierge teams to coordinate exclusive events and experiences, build meaningful relationships with clients and contribute to guest acquisition, loyalty and commercial success.

Formación

• Experience in clienteling, luxury retail, hospitality or premium customer experience.
• Fluent in English and Spanish; additional languages are an advantage.
• Advanced Microsoft Office skills and confidence with Power BI and AI tools.

Responsabilidades

• Support the development and maintenance of relationships with Private Clients through regular engagement and personalised communication.
• Coordinate and support the delivery of events and experiences within The Apartment, working with internal stakeholders across departments.
• Partner with Hospitality and Concierge teams to provide exceptional service before, during and after each guest visit.
• Welcome and host guests, brand partners and key stakeholders, ensuring a seamless and memorable experience.
• Coordinate personal shopping appointments and bespoke client experiences.
• Support the Private Client Services Director in building and strengthening relationships with new and existing clients.
• Act as a brand ambassador for Private Client Services and represent the team at events when required.
• Collaborate with business leaders to ensure alignment and continuous improvement of the guest experience.

Conocimientos

Clienteling

Luxury retail

Hospitality

HNW clients

Relationship building

Organised

Communication

Power BI

Microsoft Office

AI tools

Herramientas

Power BI

Microsoft Office

Descripción del empleo

The Bicester Village Shopping Collection at La Roca Village in Spain is seeking a Private Clienteling Coordinator to deliver highly personalised experiences for our valued guests.

You will work closely with Private Client Services, Personal Shopping, Hospitality and Concierge teams to coordinate exclusive events and experiences, build meaningful relationships with clients and contribute to guest acquisition, loyalty and commercial success.