Luxury Floor Leader: Drive Sales & Client Experience

Hermès International S.A.; Guadalajara; On-site; EUR 42,000 - 64,000; Full time

Job summary

Hermès International S.A. is seeking a Floor Leader to guide a sales team in a luxury boutique, driving commercial performance while upholding Hermès’ values of excellence, craftsmanship, service, and exclusivity. You will lead daily operations, coach staff, and ensure exceptional clienteling and visual merchandising.

The role emphasizes team development, recruitment collaboration with the Store Manager, and maintaining top-tier customer service and store standards across sales activities.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• Advanced English proficiency is required.

Responsibilities

• Plan daily activities and assign tasks to the team.
• Provide ongoing coaching to foster personal development.
• Participate in recruitment with the Store Manager.
• Induct new arrivals and integrate them into the team.
• Identify training needs and track progress.

Skills

Team leadership

Coaching

Customer service

Sales mindset

Education

Bachelor’s degree in business administration

Bachelor’s degree in Marketing

Bachelor’s degree in Business Management

Bachelor’s degree in Hospitality

Job description

Hermès International S.A. is seeking a Floor Leader to guide a sales team in a luxury boutique, driving commercial performance while upholding Hermès’ values of excellence, craftsmanship, service, and exclusivity. You will lead daily operations, coach staff, and ensure exceptional clienteling and visual merchandising.

The role emphasizes team development, recruitment collaboration with the Store Manager, and maintaining top-tier customer service and store standards across sales activities.