Luxury Concierge Trainee - Elevate Guest Experience

Dormont Manufacturing Co; Barcelona; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Complimentary nights and colleague rates at Mandarin Oriental hotels

Access to wellness initiatives and benefits

Job summary

Dormont Manufacturing Co is looking for a Concierge Trainee at Mandarin Oriental in Barcelona. In this role, you will assist the Concierge and Guest Services team, learning about daily operations and guest service standards.

Your responsibilities will include welcoming guests, managing requests like reservations, and supporting guest services. The ideal candidate should have strong communication skills, a proactive attitude, and a genuine interest in luxury hospitality.

Opportunities for learning and development are provided, along with attractive colleague rates at Mandarin Oriental hotels.

Qualifications

• Genuine interest in luxury hospitality and guest service excellence.
• Strong team spirit and openness to multicultural environments.
• Ability to focus consistently on guest needs while remaining professional.

Responsibilities

• Welcome and assist hotel guests following service standards.
• Support management of guest requests like reservations and transportation.
• Learn to use hotel systems such as Alice Concierge and Infor HMS.

Skills

Strong interpersonal and communication skills

Fluency in English

Proactive attitude

Attention to detail

Ability to work in fast-paced environment

Job description

Dormont Manufacturing Co is looking for a Concierge Trainee at Mandarin Oriental in Barcelona. In this role, you will assist the Concierge and Guest Services team, learning about daily operations and guest service standards.

Your responsibilities will include welcoming guests, managing requests like reservations, and supporting guest services. The ideal candidate should have strong communication skills, a proactive attitude, and a genuine interest in luxury hospitality.

Opportunities for learning and development are provided, along with attractive colleague rates at Mandarin Oriental hotels.