Lux Room Service Attendant — MO Stay & Benefits

Mandarin Oriental; Madrid; Presencial; EUR 20.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MOstay (3–10 nights)

Health benefits

Uniform and laundry service

Meals on duty

Descripción de la vacante

Mandarin Oriental Ritz, Madrid is seeking a dedicated Room Service Attendant to join our elite HSKP Team. You will deliver seamless in-room dining and guest services while maintaining the highest standards of presentation and hygiene.

We offer development programs, MOstay benefits, health and wellbeing support, and a focus on excellence in a luxurious Madrid setting. Join a renowned Belle Époque palace and contribute to a distinguished guest experience.

Formación

• Minimum of 1 year of experience in luxury hospitality, ideally in room service or housekeeping.
• Fluent in English and Spanish; additional languages are an advantage.
• Strong interpersonal and problem-solving abilities.

Responsabilidades

• Deliver flawless in-room dining and guest service in line with MOHG standards, attending to guest requests with courtesy and discretion.
• Maintain and inspect service equipment, trays, trolleys and utensils; ensure stations are stocked and report shortages or faults.
• Clean and service rooms according to MOHG procedures when required (occupied, checkout, turndown services), ensuring amenities and linen rotation meet standards.
• Follow health & safety, HACCP, Safe & Sound and FLHSSE protocols; report incidents, maintenance needs and any unusual situations promptly.
• Accurately record tasks and requests in hotel systems (HotSOS / Infor), manage lost & found and support inventory control and waste reduction.
• Communicate professionally with guests and internal departments, elevate issues appropriately and contribute to a positive team environment.

Conocimientos

Interpersonal skills

Problem solving

English fluency

Spanish fluency

Hospitality knowledge

Descripción del empleo

Mandarin Oriental Ritz, Madrid is seeking a dedicated Room Service Attendant to join our elite HSKP Team. You will deliver seamless in-room dining and guest services while maintaining the highest standards of presentation and hygiene.

We offer development programs, MOstay benefits, health and wellbeing support, and a focus on excellence in a luxurious Madrid setting. Join a renowned Belle Époque palace and contribute to a distinguished guest experience.