Concierge

The Bicester Collection; la Roca del Vallès; On-site; EUR 24,000 - 30,000; Full time

Job summary

The Bicester Collection is recruiting a Concierge for La Roca Village, Barcelona area. You will welcome guests with warmth and expertise, offering personalised guidance to enhance their Village visit and spend.

A successful candidate will combine charm with precise service delivery in a premium retail and hospitality environment. You will anticipate needs, manage bookings and premium services, and help resolve guest concerns to ensure memorable experiences in a dynamic, evolving destination just

Qualifications

• Experience in concierge or luxury hospitality settings.
• Ability to anticipate guest needs with discretion.
• Experience handling bookings and premium services.
• Fluency in English and local language; additional languages helpful.

Responsibilities

• Deliver a warm, informed welcome to guests and tailor recommendations.
• Provide accurate service delivery and safe, consistent guest support.
• Capture guest feedback and resolve concerns to improve the Village experience.

Skills

Concierge experience

Luxury hospitality

Premium retail

Multilingual communication

Job description

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Barcelona, ES, 08430

Full Time

We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether

Part of The Bicester Collection, La Roca Village doesn't do ordinary. Set among tree-lined streets just 40 minutes from Barcelona, our open-air, pedestrianised Village is home to more than 150 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Hospitality team is hiring aConcierge.

The role

The Concierge creates a warm, informed and effortless welcome that helps guests make the most of their Village visit. Through personalised guidance and accurate service delivery, the role strengthens guest satisfaction, repeat visitation and spend across The Bicester Collection.

What you'll be doing

A few of the key responsibilities in this role:

• Deliver a polished and personalised welcome that makes every guest feel recognised, informed and confident
• Ensure value-added guest services are delivered accurately, safely and consistently
• Capture guest feedback and resolve concerns promptly so learning translates into a better Village experience

What we’re looking for

• Experience in concierge, hosting, luxury hospitality, premium retail or tourism environments
• Ability to anticipate needs and tailor recommendations with warmth and discretion
• Confidence in delivering bookings, premium services and controlled transactions accurately
• Fluent in English and the local language; additional languages are advantageous

What we offer

A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

La Roca Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether