Luxury Client Experience Host

CHANEL; Madrid; On-site; EUR 36,000 - 48,000; Full time

Job summary

CHANEL in Madrid is seeking a Client Experience Host to be the boutique’s on‑floor ambassador, greeting clients and delivering seamless hospitality throughout visits. You will anticipate client needs, elevate service levels and collaborate with sales associates to support appointments, ensuring a memorable luxury experience.

The ideal candidate shows exceptional client service, intercultural sensitivity and fluency in English and Spanish.

Qualifications

• Exceptional client service ability.
• Experience in luxury environment or hospitality role.
• Outstanding interpersonal skills.
• Proactive approach to guest needs.
• Strong organizational skills.
• Intercultural sensitivity and awareness.
• Fluent in English and Spanish.

Responsibilities

• Greeting and hosting responsibilities for clients on the shop floor.
• Support retail teams with seamless hospitality during visits.
• Create and curate the luxury client experience during appointments.
• Anticipate client requests and elevate service levels.
• Coordinate with FAs to know clients and assist appointments.
• Soft concierge duties such as arranging transport and local hospitality.

Skills

Client service excellence

Luxury hospitality experience

Interpersonal skills

Proactivity

Organizational skills

Intercultural sensitivity

Bilingual English/Spanish

Job description

CHANEL in Madrid is seeking a Client Experience Host to be the boutique’s on‑floor ambassador, greeting clients and delivering seamless hospitality throughout visits. You will anticipate client needs, elevate service levels and collaborate with sales associates to support appointments, ensuring a memorable luxury experience.

The ideal candidate shows exceptional client service, intercultural sensitivity and fluency in English and Spanish.