Client Experience Host

Chanel, Inc.; Madrid; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Wellbeing programmes

Learning and development opportunities

Parental leave for all parents globally

Job summary

Chanel, Inc. is seeking a Client Experience Host in Madrid to deliver exceptional service as the main point of contact for clients. You will be responsible for greeting clients, managing appointments, and enhancing the overall client experience. Your role will support the retail team with seamless hospitality while ensuring the highest level of service delivery.

The ideal candidate will have experience in a luxury environment, with outstanding interpersonal skills and proficiency in both English and Spanish. Join us in creating memorable experiences!

Qualifications

• Experience in a luxury environment or similar role in the hospitality industry.
• Ability to create exceptional and memorable experiences for clients.
• Energized by increasing standards of service.

Responsibilities

• Provide personalized service to clients and manage appointments.
• Monitor attendance and track purchases.
• Support retail teams with hospitality and concierge duties.

Skills

Exceptional Client Service Skills

Outstanding interpersonal skills

Proactivity

Organizational Skills

Intercultural sensitivity

High English and Spanish level

Job description

## Client Experience HostApplylocations: Madridtime type: Full timeposted on: Posted 8 Days Agojob requisition id: JOBREQ00113719Our boutiques are at the core of our business, and our desire is always to provide exceptional client experience. We are looking for a **Client Experience Host** to act as the boutique’s main point of contact for our clients on the shop floor and to support the retail teams with seamless hospitality in boutique. Responsibilities include greeting and hosting responsibilities for clients. This role will be instrumental in creating and curating the ultimate luxury experience for our clients during their visit, anticipating client requests and elevating service levels. **What Impact Can You Create At Chanel*** Providing personalised service to clients organising the ultimate hospitality around appointments.* Meet clients as they arrive, understanding and anticipating their needs and how to assist them.* Ensure optimal use of queue management system.* Monitor Appointments: track attendance & purchase.* Working closely with the FAs on knowing their clients and supporting them to execute a successful appointment, coaching them on the finer details that matter.* Soft concierge duties – supporting arranging transport, local hospitality reservations, recommendations as appropriate* In depth knowledge of boutique policies, procedures, and client services**You are energised by*** Creating opportunities to curate exceptional and memorable experiences for clients.* The desire to elevate standards to the highest level, be it in service or personal contact.* Working in a highly collaborative environment that helps people be at their best.* Cultivating a growth mindset and striving to constantly develop your skillset.**What You Will Bring*** Exceptional Client Service Skills.* Experience of working in a luxury environment or similar role in the hospitality industry.* Outstanding interpersonal skills.* Proactivity* Organizational Skills* Intercultural sensitivity* High English and Spanish level**What Chanel Can Offer You*** Delivery of excellence in an environment that places the long-term success of CHANEL at its forefront* An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL* An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth*At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of everyone increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.*### About UsChanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.As an independent company, its core values are grounded in:* Exceptional creation and client experience* Nurturing human potential* Having a positive impact – on people, the environment and communities around the world.As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.