Boutique Client Experience Host

Chanel, Inc.; Madrid; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Wellbeing programmes

Learning and development opportunities

Parental leave for all parents globally

Job summary

Chanel, Inc. is seeking a Client Experience Host in Madrid to deliver exceptional service as the main point of contact for clients. You will be responsible for greeting clients, managing appointments, and enhancing the overall client experience. Your role will support the retail team with seamless hospitality while ensuring the highest level of service delivery.

The ideal candidate will have experience in a luxury environment, with outstanding interpersonal skills and proficiency in both English and Spanish. Join us in creating memorable experiences!

Qualifications

• Experience in a luxury environment or similar role in the hospitality industry.
• Ability to create exceptional and memorable experiences for clients.
• Energized by increasing standards of service.

Responsibilities

• Provide personalized service to clients and manage appointments.
• Monitor attendance and track purchases.
• Support retail teams with hospitality and concierge duties.

Skills

Exceptional Client Service Skills

Outstanding interpersonal skills

Proactivity

Organizational Skills

Intercultural sensitivity

High English and Spanish level

Job description

Chanel, Inc. is seeking a Client Experience Host in Madrid to deliver exceptional service as the main point of contact for clients. You will be responsible for greeting clients, managing appointments, and enhancing the overall client experience. Your role will support the retail team with seamless hospitality while ensuring the highest level of service delivery.

The ideal candidate will have experience in a luxury environment, with outstanding interpersonal skills and proficiency in both English and Spanish. Join us in creating memorable experiences!