Luxury Client Experience Concierge

CHANEL; Barcelona; Presencial; EUR 24.000 - 34.000; Jornada completa

Descripción de la vacante

CHANEL is seeking a Hospitality & Client Experience Assistant in Barcelona to deliver refined hospitality and support boutique operations. You will serve beverages, welcome clients and collaborate with Fashion Advisors to ensure a seamless, personalised experience.

Fluency in Spanish and English is essential, with experience in luxury hospitality or premium service environments preferred. This on-site role requires flexibility across trading hours, including weekends and evenings.

Formación

• Experience in luxury hospitality or premium service environments preferred.
• Proven ability to deliver attentive, personalised service while maintaining discretion.

Responsabilidades

• Provide and serve beverages, ensuring a refined hospitality experience.
• Anticipate clients' needs and deliver discreet, personalised service.
• Maintain a polished, welcoming atmosphere in client-facing areas.
• Ensure hospitality areas and equipment are clean, organized and well-presented.
• Monitor stock and replenish beverages, food items and supplies; report replenishment needs.
• Follow hygiene, safety and operational procedures and report issues promptly.
• Collaborate with Fashion Advisors and Welcoming team to ensure seamless client experiences.
• Assist with client flow, appointments and VIP visits; prepare spaces before/after events.
• Share client feedback to support continuous improvement and a positive team environment.

Conocimientos

Fluent Spanish

Fluent English

Luxury hospitality

Discreet client service

Descripción del empleo

CHANEL is seeking a Hospitality & Client Experience Assistant in Barcelona to deliver refined hospitality and support boutique operations. You will serve beverages, welcome clients and collaborate with Fashion Advisors to ensure a seamless, personalised experience.

Fluency in Spanish and English is essential, with experience in luxury hospitality or premium service environments preferred. This on-site role requires flexibility across trading hours, including weekends and evenings.