Client Host Experience

CHANEL; Madrid; On-site; EUR 36,000 - 48,000; Full time

Job summary

CHANEL in Madrid is seeking a Client Experience Host to be the boutique’s on‑floor ambassador, greeting clients and delivering seamless hospitality throughout visits. You will anticipate client needs, elevate service levels and collaborate with sales associates to support appointments, ensuring a memorable luxury experience.

The ideal candidate shows exceptional client service, intercultural sensitivity and fluency in English and Spanish.

Qualifications

• Exceptional client service ability.
• Experience in luxury environment or hospitality role.
• Outstanding interpersonal skills.
• Proactive approach to guest needs.
• Strong organizational skills.
• Intercultural sensitivity and awareness.
• Fluent in English and Spanish.

Responsibilities

• Greeting and hosting responsibilities for clients on the shop floor.
• Support retail teams with seamless hospitality during visits.
• Create and curate the luxury client experience during appointments.
• Anticipate client requests and elevate service levels.
• Coordinate with FAs to know clients and assist appointments.
• Soft concierge duties such as arranging transport and local hospitality.

Skills

Client service excellence

Luxury hospitality experience

Interpersonal skills

Proactivity

Organizational skills

Intercultural sensitivity

Bilingual English/Spanish

Job description

Our boutiques are at the core of our business, and our desire is always to provide exceptional client experience. We are looking for a Client Experience Host to act as the boutique’s main point of contact for our clients on the shop floor and to support the retail teams with seamless hospitality in boutique.

Responsibilities include greeting and hosting responsibilities for clients.

This role will be instrumental in creating and curating the ultimate luxury experience for our clients during their visit, anticipating client requests and elevating service levels.

What Impact Can You Create At Chanel

• Providing personalised service to clients organising the ultimate hospitality around appointments.
• Meet clients as they arrive, understanding and anticipating their needs and how to assist them.
• Ensure optimal use of queue management system.
• Monitor Appointments: track attendance & purchase.
• Working closely with the FAs on knowing their clients and supporting them to execute a successful appointment, coaching them on the finer details that matter.
• Soft concierge duties – supporting arranging transport, local hospitality reservations, recommendations as appropriate
• In depth knowledge of boutique policies, procedures, and client services

You are energised by

• Creating opportunities to curate exceptional and memorable experiences for clients.
• The desire to elevate standards to the highest level, be it in service or personal contact.
• Working in a highly collaborative environment that helps people be at their best.
• Cultivating a growth mindset and striving to constantly develop your skillset.

What You Will Bring

• Exceptional Client Service Skills.
• Experience of working in a luxury environment or similar role in the hospitality industry.
• Outstanding interpersonal skills.
• Proactivity
• Organizational Skills
• Intercultural sensitivity
• High English andSpanish level

What Chanel Can Offer You

• Delivery of excellence in an environment that places the long-term success of CHANEL at its forefront
• An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL
• An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of everyone increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.