Lux Spa Receptionist - Elevate Guest Wellness & Service

Aethoshotels; Islas Baleares; Presencial; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Family & Friends rates

Training & development

Stability in luxury hospitality

Descripción de la vacante

Aethos Mallorca is seeking a professional Spa Receptionist to join our luxury spa team. You will be the first point of contact for guests, ensuring a warm, personalised greeting from arrival to departure.

Responsibilities include managing spa reservations, handling queries, coordinating with therapists, promoting treatments and retail, and processing payments with accuracy and discretion. Fluent in English and Spanish, you’ll thrive in a fast-paced, five-star environment.

Formación

• Previous experience in a Spa Reception, Front Office, or luxury hospitality environment.
• Excellent guest service and communication skills, with a genuine passion for wellness.
• Strong organisational and administrative skills, with the ability to manage appointments and multitask.

Responsabilidades

• Welcome guests with warm, professional service from arrival to departure.
• Manage spa reservations, appointments, and guest enquiries via phone, email, and online channels.
• Coordinate daily appointment schedule with therapists to maximise occupancy.
• Promote spa treatments, memberships, and retail products through recommendations and upselling.
• Process payments and maintain accurate daily cash reconciliation while ensuring compliance with procedures.

Conocimientos

Spa reception

Guest service

Communication skills

Organisational skills

Upselling

MS Office

Booking systems

Bilingual EN/ES

Herramientas

Microsoft Office

Spa/hotel booking systems

Descripción del empleo

Aethos Mallorca is seeking a professional Spa Receptionist to join our luxury spa team. You will be the first point of contact for guests, ensuring a warm, personalised greeting from arrival to departure.

Responsibilities include managing spa reservations, handling queries, coordinating with therapists, promoting treatments and retail, and processing payments with accuracy and discretion. Fluent in English and Spanish, you’ll thrive in a fast-paced, five-star environment.