Guest Experience & Reservations Specialist

Aethoshotels; Islas Baleares; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Aethos Mallorca is seeking a Reservations Agent to be the first contact for guests, handling bookings across direct, OTA, and corporate channels with care and precision.

You will coordinate pre-arrival details, maintain guest and corporate profiles, and work with Front Office, Housekeeping, and Accounting to ensure smooth arrivals and accurate billing. Fluent English and Spanish are required.

Formación

• Experience in reservations, front desk, or guest services in hospitality.
• Knowledge of PMS and channel management systems.
• Excellent communication and customer service skills.
• Fluent in English and Spanish; additional languages a plus.
• Strong attention to detail and accuracy in data handling.

Responsabilidades

• Manage all room reservations across direct, OTA, and corporate channels in the PMS.
• Handle inquiries, modifications, cancellations and special requests.
• Ensure correct guest details, billing instructions, and rate accuracy.
• Coordinate pre-arrival communications to personalize stays.
• Maintain and update profiles for travel agencies, corporates, and guests.
• Monitor OTA bookings to ensure rate consistency and commissions.
• Collaborate with Front Office, Housekeeping, and Accounting for smooth arrivals.
• Maintain high data quality and prevent duplicates in reservation records.
• Support daily reservation operations with effective communication.

Conocimientos

English

Spanish

Multitasking

Time management

Attention to detail

Customer service

Communication

Teamwork

Organizational skills

Herramientas

PMS

Channel management

Billing systems

Descripción del empleo

Aethos Mallorca is seeking a Reservations Agent to be the first contact for guests, handling bookings across direct, OTA, and corporate channels with care and precision.

You will coordinate pre-arrival details, maintain guest and corporate profiles, and work with Front Office, Housekeeping, and Accounting to ensure smooth arrivals and accurate billing. Fluent English and Spanish are required.