Lux Front Desk Receptionist – Elevate Guest Experience

Mandarin Oriental Hotel Group Limited; Madrid; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

MOstay

Health & Colleague Wellness

Retirement & Security

Local Benefits

Engagement & Community

Salary

Descripción de la vacante

Mandarin Oriental Ritz, Madrid is seeking a Receptionist to join the Front Office team in Madrid. You will welcome guests, handle check-ins/outs, manage guest requests, and ensure a warm, personalized experience in a luxury setting.

Based in Madrid, you report to the Front Office Manager or Assistant Front Office Manager and collaborate across Concierge, Bell Services and Guest Relations to uphold renowned service standards.

Formación

• Previous experience in a Front Office role, preferably in luxury hospitality.
• Excellent communication and interpersonal skills.
• Strong guest focus with attention to detail and service excellence.
• Ability to multitask, prioritize and remain calm under pressure.
• Team-oriented attitude and collaborative mindset.
• Proficiency in hotel systems and basic computer applications.
• Commitment to Mandarin Oriental values and service culture.

Responsabilidades

• Welcome guests and complete check-in procedures efficiently and courteously.
• Assign rooms according to guest preferences and ensure correct rates are charged.
• Coordinate luggage delivery and issue room keys.
• Process check-outs accurately, posting late charges and presenting final bills.
• Handle cash, credit card transactions, foreign currency exchange and ensure balanced cashier floats.
• Respond promptly and professionally to guest requests and inquiries, both in person and by phone.
• Resolve guest complaints with empathy and professionalism to ensure satisfaction.
• Use hotel systems to manage reservations, reports, room blocking and guest profiles.
• Support upselling of hotel services and facilities when appropriate.
• Assist other Front Office areas such as Concierge, Bell Services and Guest Relations when required.
• Support the Fans of MO guest recognition programme and contribute to enrolment and service quality.
• Operate Front Office procedures during night shifts or team absences when required.
• Ensure compliance with Mandarin Oriental policies, procedures and service standards.

Conocimientos

Previous Front Office experience

Excellent communication

Interpersonal skills

Guest focus

Multitasking

Team collaboration

Hotel systems proficiency

Herramientas

Hotel software

Basic computer apps

Descripción del empleo

Mandarin Oriental Ritz, Madrid is seeking a Receptionist to join the Front Office team in Madrid. You will welcome guests, handle check-ins/outs, manage guest requests, and ensure a warm, personalized experience in a luxury setting.

Based in Madrid, you report to the Front Office Manager or Assistant Front Office Manager and collaborate across Concierge, Bell Services and Guest Relations to uphold renowned service standards.