Logistics Station Operations Lead

JD.com Inc.; España; On-site; EUR 45,000 - 65,000; Full time

Job summary

The Station Manager at JD.com, Inc. will oversee the daily operations of a logistics station, ensuring efficient and timely delivery of goods and adherence to JD.com’s high standards of customer service.

You will manage inbound and outbound processing, supervise drivers and staff, and drive performance through coaching and training. This role requires a Bachelor's degree in Logistics or related field, 3-5 years in logistics with 2+ in leadership, strong analytics, and fluency in English;

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Minimum of 3-5 years of experience in logistics operations, with at least 2 years in a supervisory or management role.
• Proven track record of managing a team and achieving operational targets.
• Strong understanding of logistics processes, last-mile delivery, and warehousing operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using logistics management software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Fluency in English; Mandarin Chinese is a plus.

Responsibilities

• Manage and supervise all aspects of daily station operations, including inbound and outbound parcel processing, sorting, loading, and delivery.
• Lead, motivate, and develop a team of delivery drivers and station staff, including conducting performance reviews, training, and scheduling.
• Monitor and analyze KPIs such as delivery rates, on-time performance, and customer satisfaction, implementing corrective actions as needed.
• Ensure compliance with operational policies, safety regulations, and quality standards.
• Optimize station workflow and resource allocation to reduce costs and improve efficiency.
• Handle customer inquiries, complaints, and issues professionally to ensure a positive experience.
• Manage inventory of station supplies and equipment, ensuring availability and maintenance.
• Collaborate with regional management and other departments to achieve network goals.
• Prepare and submit regular operational reports and analyses.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Decision-making

Team management

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration

Tools

Logistics management software

Microsoft Office

Job description

The Station Manager at JD.com, Inc. will oversee the daily operations of a logistics station, ensuring efficient and timely delivery of goods and adherence to JD.com’s high standards of customer service.

You will manage inbound and outbound processing, supervise drivers and staff, and drive performance through coaching and training. This role requires a Bachelor's degree in Logistics or related field, 3-5 years in logistics with 2+ in leadership, strong analytics, and fluency in English;