Station Manager

JING DONG DEVELOPMENT SPAIN SLU; Madrid; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Great locations

People-first culture

Job summary

JD.com, Inc. is hiring a Station Manager to oversee the daily operations of our Madrid logistics station, ensuring timely deliveries, safety, and high service standards. You will lead a diverse team of drivers and staff, monitor KPIs, optimize workflows, and collaborate with regional teams to reduce costs while maintaining quality.

Fluency in English is required; Mandarin is a plus. The role offers a competitive salary, growth opportunities, and a dynamic work environment within JD.com's

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 3–5 years of experience in logistics operations, with at least 2 years in a supervisory role.
• Proven track record of leading a team and achieving targets.
• Strong understanding of last-mile delivery and warehousing operations.
• Fluency in English; Mandarin is a plus.

Responsibilities

• Manage daily station operations including inbound and outbound parcel processing, sorting, loading, and delivery.
• Lead, motivate, and develop drivers and staff, with performance reviews and scheduling.
• Monitor KPIs like delivery rates, on-time performance, and customer satisfaction; take corrective actions.
• Ensure compliance with policies, safety regulations, and quality standards.
• Optimize workflow and allocate resources to reduce costs.
• Handle customer inquiries and issues professionally to ensure a positive experience.
• Manage inventory of station supplies and equipment, ensuring maintenance.
• Collaborate with regional management to achieve network goals.
• Prepare and submit regular operational reports and analyses.

Skills

Leadership

Logistics operations

KPIs analysis

Customer service orientation

Communication

Problem solving

Education

Bachelor's degree in Logistics / Supply Chain / Business Administration

Tools

Logistics management software

Microsoft Office

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

• With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

The Station Manager at JD.com, Inc. will oversee the daily operations of a logistics station, ensuring efficient and timely delivery of goods, effective team management, and adherence to JD.com’s high standards of customer service and operational excellence.

Job Responsibilities

• Manage and supervise all aspects of daily station operations, including inbound and outbound parcel processing, sorting, loading, and delivery.
• Lead, motivate, and develop a team of delivery drivers and station staff, including conducting performance reviews, training, and scheduling.
• Monitor and analyze key performance indicators (KPIs) such as delivery rates, on‑time performance, and customer satisfaction, implementing corrective actions as needed.
• Ensure strict compliance with JD.com’s operational policies, safety regulations, and quality standards.
• Optimize station workflow and resource allocation to improve efficiency and reduce operational costs.
• Handle customer inquiries, complaints, and issues professionally and effectively, ensuring a positive customer experience.
• Manage inventory of station supplies and equipment, ensuring availability and proper maintenance.
• Collaborate with regional management and other departments to achieve overall logistics network goals.
• Prepare and submit regular operational reports and analyses.

Job Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in logistics operations, with at least 2 years in a supervisory or management role.
• Proven track record of managing a team and achieving operational targets.
• Strong understanding of logistics processes, last-mile delivery, and warehousing operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using logistics management software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Strong problem-solving and decision-making abilities.
• Fluency in English; proficiency in Mandarin Chinese is a plus.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us. Our global business Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders.

From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.