Regional Delivery Operations Leader

JD.COM; O Chazo; On-site; EUR 90,000 - 130,000; Full time

Job summary

JD.COM is seeking a Regional Delivery Station Manager to lead a flagship facility and oversee a network of regional stations. The role emphasizes end-to-end operations, safety, staffing, and financial performance across multiple sites.

You will drive critical metrics, coach Site Leads, and collaborate with cross-functional teams to scale logistics operations. The candidate should have 6+ years of leadership with P&L and be fluent in English and Spanish, with regular travel to Madrid.

Qualifications

• Bachelor’s or Master’s degree in a relevant field (logistics, supply chain, engineering, business).
• 6+ years managing a team with full P&L responsibility in logistics or last-mile ops.
• Proven success in high-volume operations and outsourced delivery models.
• Strong analytical mindset and stakeholder management skills.
• Fluent in English and Spanish; willing to travel regularly across the region (Madrid).

Responsibilities

• Lead a flagship Delivery Station with accountability for performance, customer experience, safety, staffing, and financial results.
• Drive key metrics: on-time delivery, first-time delivery, productivity, quality, and cost per parcel.
• Build a strong operational culture through visible leadership and hands-on engagement.
• Manage Site Leads across multiple Delivery Stations and ensure regional consistency and compliance.
• Conduct regular site visits and provide hands-on support during peaks and critical events.
• Drive partnerships with DSPs and staffing agencies; implement scorecards, audits, and SLA reviews.
• Collaborate with Procurement, HR, Finance, Legal, and Planning to scale operations efficiently.
• Own regional forecasting, budget planning, and performance recovery initiatives.

Skills

Team leadership

P&L management

Stakeholder management

Analytical mindset

Willing to travel

Education

Bachelor’s/Master’s degree in Logistics, Supply Chain, Transportation, Engineering, or Business

Job description

JD.COM is seeking a Regional Delivery Station Manager to lead a flagship facility and oversee a network of regional stations. The role emphasizes end-to-end operations, safety, staffing, and financial performance across multiple sites.

You will drive critical metrics, coach Site Leads, and collaborate with cross-functional teams to scale logistics operations. The candidate should have 6+ years of leadership with P&L and be fluent in English and Spanish, with regular travel to Madrid.