1PL Delivery Operations Lead

JING DONG DEVELOPMENT SPAIN SLU; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

JD Logistics, part of JD.com, Inc., is seeking a 1PL Delivery Operations professional to manage and optimize our first-party logistics delivery processes, ensuring efficient, timely, and cost-effective delivery of goods directly to customers.

You will oversee the day-to-day operations of the 1PL delivery network, monitor performance metrics, develop strategies to improve efficiency, and lead a large delivery workforce while collaborating with warehousing, customer service and technology teams.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of experience in logistics operations, with at least 2 years in a direct 1PL or last-mile delivery management role.
• Strong understanding of transportation management systems (TMS), route optimization software, and logistics analytics tools.
• Proven track record of improving operational efficiency and reducing costs within a delivery network.
• Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
• Strong leadership and team management abilities, with experience in managing a large workforce.
• Exceptional communication, negotiation, and interpersonal skills.

Responsibilities

• Oversee daily 1PL delivery network operations, including route planning and dispatch.
• Monitor delivery performance metrics and identify improvement areas.
• Develop strategies to improve delivery efficiency and reduce costs.
• Manage resource allocation, including fleet, driver scheduling, and equipment.
• Ensure compliance with transportation regulations and safety standards.
• Collaborate with warehousing, customer service, and technology teams.
• Address operational issues, delivery exceptions, and customer complaints.
• Use data analytics to forecast demand, optimize routes, and plan operations.
• Conduct regular performance reviews and training for delivery personnel.
• Prepare detailed reports for senior management.

Skills

Leadership

Analytical thinking

Communication

Problem-solving

Team management

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field

Master's degree preferred

Tools

TMS

Route optimization software

Logistics analytics tools

Job description

JD Logistics, part of JD.com, Inc., is seeking a 1PL Delivery Operations professional to manage and optimize our first-party logistics delivery processes, ensuring efficient, timely, and cost-effective delivery of goods directly to customers.

You will oversee the day-to-day operations of the 1PL delivery network, monitor performance metrics, develop strategies to improve efficiency, and lead a large delivery workforce while collaborating with warehousing, customer service and technology teams.