Logistics Merchant Operations Lead — Spain & Italy

TikTok; Madrid; Presencial; EUR 70.000 - 85.000; Jornada completa

Descripción de la vacante

TikTok is seeking an experienced Operations Manager to lead logistics operations for the Spain & Italian markets. You will own onboarding, adoption and ongoing success of TikTok Shipping with strategic merchants, translating merchant needs into scalable solutions.

Collaborate with Product, Logistics Operations and Commercial teams to prioritize requirements, analyze feedback, and drive improvements in the merchant and buyer experience across regions.

Formación

• 5+ years in Merchant Operations or related roles.
• Deep understanding of e-commerce logistics and fulfillment.
• Ability to map merchant needs to scalable solutions.
• Strong cross-functional collaboration with Product, Ops, Commercial.
• Fluent English; Chinese proficiency preferred due to market coverage.

Responsabilidades

• Own onboarding, adoption and long-term success of TikTok Shipping for strategic merchants in Spain & Italian market.
• Understand merchants' logistics operations, fulfillment models and translate into scalable ops solutions.
• Identify, recruit and onboard high-potential merchants to accelerate TikTok Shipping adoption.
• Build trusted relationships with merchants and be the primary contact for logistics topics.
• Collaborate with Product, Logistics Operations and Commercial to prioritize merchant needs and improve processes.
• Collect and analyze merchant feedback, identify pain points, drive improvements in merchant and buyer experience.
• Develop seller enablement materials, onboarding guides and training via webinars and events.
• Monitor merchant adoption, performance and metrics; report insights to stakeholders.

Conocimientos

Merchant Operations

E-commerce Operations

Stakeholder Management

Data-driven

English & Chinese

Descripción del empleo

TikTok is seeking an experienced Operations Manager to lead logistics operations for the Spain & Italian markets. You will own onboarding, adoption and ongoing success of TikTok Shipping with strategic merchants, translating merchant needs into scalable solutions.

Collaborate with Product, Logistics Operations and Commercial teams to prioritize requirements, analyze feedback, and drive improvements in the merchant and buyer experience across regions.