Logistics and Dispatch Manager

EVENTS ARENA; Cataluña; Presencial; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Poblenou office

40 hours/week

Annual leave 23 days

Bonus up to 20%

Descripción de la vacante

Events Arena in Barcelona is seeking a logistics lead to manage the operations and dispatch for premium sports and cultural event packages across Europe. You will own the logistics scope and work closely with reservations, ticketing and travel sales teams.

The role demands hands-on delivery, strong organisational skills, and the ability to use AI tools to streamline workflows. It offers a permanent, full-time contract in Poblenou, Barcelona, with 40-hour weeks and a performance-based bonus up to

Formación

• Proven experience in logistics, operations or travel coordination.
• Strong organisation and anticipation skills.
• Rigour, precision and operational reliability.
• Autonomy after training to run the function independently.
• Excellent cross-team communication under pressure.
• Fluent in French and English; Spanish a plus.
• Long-term commitment.

Responsabilidades

• Oversee package and event logistics.
• Coordinate deadlines before, during and after events.
• Anticipate on-the-ground constraints and manage emergencies.
• Dispatch planning and allocation across live event files.
• Prepare, review and supervise client vouchers, travel documents and tickets.
• Liaise between reservations, ticketing and packages teams; supervise intern.
• Monitor internal tools and report key operational insights.
• Contribute to continuous improvement of logistics and supply processes.

Conocimientos

Logistics coordination

Operational planning

Autonomy

Analytical mindset

Cross-team communication

AI tools adoption

French language

English language

Herramientas

Claude AI

Internal systems

Ticketing software

Descripción del empleo

About Events Arena

Events Arena is a Barcelona-based B2B travel agency specialising in premium sports and cultural event packages across Europe. As an official distributor for major sports properties (football, F1, MotoGP, rugby, tennis, basketball) we work exclusively with professional clients through long-term partnerships.

The role

You will be in charge of the logistics chain at Events Arena: coordinating event operations, managing client documentation and ensuring clean execution across every package we deliver. This is a hands-on role with real operational ownership and close daily collaboration with our reservations, ticketing and travel sales teams.

You will run your scope autonomously and be the reference point for logistics decisions, including during peak periods.

Responsibilities

Operations & dispatch

• Overall supervision of package and event logistics
• Coordination of operational deadlines before, during and after each event
• Anticipating on-the-ground constraints and managing emergencies proactively
• Dispatch planning and allocation across live event files

Vouchers & documentation

• Preparation, review and supervision of client vouchers, travel documents and tickets
• Preparation and sending of rooming lists to hotel partners
• Ensuring document compliance and accuracy across all client files

Internal coordination & supervision

• Logistics interface between reservations, ticketing and packages teams
• Supervision of one cross-functional intern (bookings/logistics)
• Daily monitoring of internal tools with proactive reporting of key operational insights
• Contribution to continuous improvement of logistics and supply processes

AI tools & systems

• Active use of AI tools (mainly Claude) in day-to-day operations
• Collaboration with our development team to identify friction points and adapt internal systems
• Testing new AI-powered workflows and supporting their rollout across the team

Requirements

• Proven experience in logistics, operations or travel coordination
• Strong organisation and anticipation skills
• Rigour, precision and operational reliability
• Analytical mindset applied to operational data
• Genuine autonomy: after training, able to run the function without daily supervision
• Clear cross-team communication and a sound sense of priorities under pressure
• Comfortable integrating AI tools into internal workflowsFluent in French and English. Spanish is a strong plus.
• Looking for a long-term position rather than a short-term step

What we offer

• Permanent, full-time contract
• Poblenou office, Barcelona (on-site)
• 40 hours per week, 9:00 to 18:00 with a 1-hour break (flexible as needed)
• 23 working days of annual leave
• Salary based on experience and profile
• Variable bonus of up to 20% of gross annual salary, based on individual performance and company results
• Structured handover and onboarding period