B2B Customer Support Lead

Naboo.app; Barcelona; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Cobee transport/meals card €150/month

Sports subscription

Occasional remote: 1 day per week

Office in Barcelona

MacBook provided

Team events

Job summary

Naboo is seeking a Finance Operations associate based in Barcelona to join our growing team. You will ensure past events are invoiced correctly, answer questions from clients and suppliers, and help resolve disputes while supporting process improvements.

With 2+ years in a finance/billing role at a tech scale-up, you will work in English and French, use CRM tools like HubSpot, and contribute to a high-growth environment. Occasional remote work is available.

Qualifications

• 2+ years of experience in a Finance / Billing Operations role at a tech scale-up.
• Fluent in English and French (bilingual).
• Proficient with CRM tools such as HubSpot.
• Strong client interaction and teamwork skills.
• Excellent organization and attention to detail.
• Experience using AI or automation to improve operations.

Responsibilities

• Ensure final invoices match from past events and bill clients correctly.
• Provide clear responses to clients and suppliers about invoices, PO, and payments.
• Follow-up on outstanding items and resolve disputes.
• Manage cancellations and event postponements.
• Support process improvement initiatives.
• Recruit, onboard, and train junior team members.

Skills

Finance operations experience

Bilingual: English & French

CRM experience

Team collaboration

Automation/AI in ops

Tools

HubSpot

Job description

Role based in Barcelona - EU work permit mandatory - No VISA sponsorship

Full-time position - Monday to Friday - 38 hours per week

About Naboo

Naboo is the European leader in MICE procurement. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events.

Whether it’s a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors.

Naboo is no longer just a French success story. We are becoming a global category leader with offices in Paris, Barcelona, Montreal, Hamburg, New York and Singapore. Naboo is scaling fast with strong backing from top-tier international investors.

Role & Responsibilities

You will be part of our Finance Operations based in Barcelona. On a day to day basis you will:

• Make sure past events have the correct final amounts from each supplier and are correctly invoiced to Clients
• Provide clear answers to Clients/Suppliers when they have questions about invoices, purchase orders and payments.
• Follow-up on outstanding items and manage potential disputes
• Manage cancellations and event postponements
• Participate in the improvement of internal processes
• Recruit, onboard, and train junior team members

Compensation & Benefits

• Package : 30000€ to 40000€ depending on experience
• Alan health insurance: 100% coverage for the employee alone (no coverage for spouse or child)
• Cobee card credited each month with €150 to cover transport and meal expenses
• Sports subscription with Classpass
• Occasional remote: 1 day per week once probation period is approved
• Beautiful offices in the center of Barcelona
• Top-notch work equipment (MacBook)
• Events that bring our team together

Ideal Candidate

• You have 2+ years of experience in a Finance / Billing Operations role at a tech scale-up
• You are fluent in English and in French (50% of Finance Operations are still in French)
• You are comfortable working with CRM tools (HubSpot or similar)
• You enjoy client interaction and working as part of a team
• You like numbers, you are very well organized and you pay attention to detail
• You can demonstrate how you have used AI or automation to improve operations
• You are the perfect candidate
• You are looking for serious challenges and responsibilities from day one
• You want to thrive in a high growth environment
• Are excited about shaping a function (almost!) from scratch
• You are not scared to build the plane while flying it