Lithuanian Speaking Support Specialist - Relocation to Bulgaria

Mercier Consultancy Group; Spain; On-site; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Monthly salary

Performance bonus

Training program

Health insurance

Relocation package

Career development

Job summary

Mercier Consultancy Group is seeking a Lithuanian Speaking Support Specialist to join our multicultural team in Bulgaria. You will handle omnichannel customer inquiries in Lithuanian, provide accurate, empathetic solutions, and document interactions in the CRM.

You must be a native or fluent Lithuanian speaker with excellent English, and you should be prepared to relocate to Bulgaria. The role includes full relocation support, paid training, and a clear path for career development within a

Qualifications

• Native or fluent Lithuanian (spoken and written) is mandatory.
• Professional proficiency in English.
• Experience in high-volume contact centers is advantageous.

Responsibilities

• Provide omnichannel support to customers, representing a leading global brand in Customer Support Services.
• Resolve complex inquiries via phone, email, and live chat with Lithuanian-language communication.
• Document customer interactions accurately in the CRM to track progress and trends.
• Collaborate with international teams to uphold quality benchmarks and team goals.
• Stay updated on product knowledge and service policies to ensure consistent quality in every touchpoint.

Skills

Lithuanian language

English language

CRM software

Customer service

High-volume contact centers

Job description

Mercier Consultancy Group is seeking a Lithuanian Speaking Support Specialist to join our multicultural team in Bulgaria. You will handle omnichannel customer inquiries in Lithuanian, provide accurate, empathetic solutions, and document interactions in the CRM.

You must be a native or fluent Lithuanian speaker with excellent English, and you should be prepared to relocate to Bulgaria. The role includes full relocation support, paid training, and a clear path for career development within a