Lithuanian Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Mercier Consultancy MD; España; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Fully paid relocation package

Fully paid training

Private gym

Job summary

A leading consultancy firm is seeking a Lithuanian Speaking Customer Service Agent to join their team in Bulgaria. This role involves providing exceptional support to Lithuanian-speaking customers via various channels and resolving inquiries. Required are fluency in Lithuanian, customer service experience, and strong communication skills. The position offers a competitive salary, a performance bonus, and a fully paid relocation package to Bulgaria along with ongoing training and the use of modern facilities.

Qualifications

• Fluency in Lithuanian (written and spoken); proficiency in English is a plus.
• Experience in customer service, especially in a multilingual environment.
• Ability to resolve conflicts and offer effective customer solutions.
• Strong communication and interpersonal skills are essential.
• Ability to resolve conflicts and provide effective solutions.
• Familiarity with CRM software and standard office apps.
• Willingness to relocate to Bulgaria; open to remote/hybrid work.

Responsibilities

• Provide customer support in Lithuanian via phone, email, and chat.
• Help resolve customer issues and manage orders effectively.
• Stay updated on product knowledge and industry trends.
• Collaborate with internal teams to resolve complex issues.
• Stay updated on product knowledge and service updates.

Skills

Fluency in Lithuanian

Strong communication skills

Conflict resolution abilities

Proficiency in English

Conflict resolution

Interpersonal skills

Remote/hybrid work ability

Tools

CRM software

Office applications

Job description

Mercier Consultancy MD is excited to announce a unique opportunity for a Lithuanian Speaking Customer Service Agent to join our team in beautiful Bulgaria, with the benefit of paid relocation. In this role, you will be the front line of support for our Lithuanian-speaking customers, ensuring that they receive exceptional service and assistance with their inquiries.

Responsibilities

• Provide customer support in Lithuanian through various channels, including phone, email, and chat, addressing inquiries related to our products and services
• Deliver comprehensive information about products, assist with order management, and help resolve any customer issues
• Document customer interactions accurately in the CRM system to track feedback ensure high-quality service
• Work collaboratively with internal teams to elevate and solve complex customer issues effectively
• Stay current on product knowledge, service updates, and industry trends to provide informed advice and support to clients

Requirements

• Fluency in Lithuanian (both written and spoken); proficiency in English is an advantage
• Prior experience in customer service, especially in a related field or multilingual environment
• Strong communication and interpersonal skills with a focus on customer satisfaction
• Ability to resolve conflicts and provide effective solutions to customer inquiries
• Familiarity with CRM software and standard office applications
• Self-motivated with the ability to work independently in a remote or hybrid setup
• Willingness to relocate to Bulgaria and engage with a new culture

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More...